Yes,I agree with you-hardwork and tam effort is rewarding for both employee and employer-Amazon has a well honed business model and it's profits show this-for example the kindle has changed the face of reading books (although it has also closed many book shops-who had falling sales and increased rents maybe)

I do think that you can't judge a companies employee conditions but just one programme-the BBC has it's own agenda too. But what did suprise me was the point system the had-I think it is just unfair and unrealistic and yes you are right is it legal?

For an example you may be sprain your ankle-happens a a lot in warehouse environment particlarly when you are moving quickly-I think people who work for Amazon might not say anything to avoid losing their jobs but comprimising thier health instead.

I should add that I am not a socialist or union person but believe this kind of working model is out dated-I mean is this 2013 or 1860??