Your February 2024 Seller Update
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Hi, I purchased a icons copy lego set, arrived with damaged box, agreed a refund but am not receiving it. Now found the company not in Ireland but China. Started returns but stopped it when we agreed the refund amount. Struggling to ring ebay. Thanks...
So yesterday evening 2 men came to view my car and proceeded to try a distraction technique while one of the men then removed breather pipes from the engine and the radiator cap before requesting a test drive. I noticed the scam happening and told th...
I sold an aquarium and to save the buyer a trip offered to meet halfway as I was on that route anyway. Handed it over, end of... so i thought. The next day he sent a photo of the aquarium with a huge crack in it. This was definitely not there when I ...
I sold a radio cassette player in perfect condition, the day after the buyer received it he asked to return as he changed his mind about the purchase. when the return arrived back it was damaged due to the poor packaging on his behalf and the display...
Bonus points for April on my 5 purchases have not yet been added how can this be resolved.
Hi, I've been recieving quite a few "counter offers" from buyers, but I don't allow offers on my listings and I haven't sent any offers out, a customer recently insisted I'd sent her an offer (although then said she couldn't find it) and was quite an...
Hi I sold the item, the buyer has paid but Ebay has put hold on my payment so I didnt sent the item to the buyer because i didnt known that ebay can hold a payment for 30 days so i decided i will not sent the item.The buyer gets his full refund inclu...
I also made 5 purchases to qualify for the April Nectar Bonus points scheme... Advertised as points added by 16th May.... No sign yet though! ???
Hi, does anyone know how to refund a buyer who opened a dispute and has now returned the item? I have tried to refund but says I can't because of an ongoing dispute. Can the buyer just change to 'item returned' or do we have to wait for outcome befor...
I'm really quite fed up now ordered some sandals from a business seller to be told the colour I'd ordered were out of stock. Ok fair enough for the seller to then patronise me telling me we've got black which goes with various outfits. I accepted yes...
Hello Sorry i wondered if you could help me. I am sending an item back and the seller has agreed to a return which they pay for but will not send me a pre paid label and have asked them many times ....They send me messages to send it to their address...
Is it illegal to display somebody's parcel tracking information when replying to negative reviews on ebay
Buyer initiated a refund on my first order, ebay wants me to pay from my own money A buyer accidently placed an order (that was the reason). I am checking the refund process, at the time (couple of days ago) the ebay system wanted me to put in approx...
I accidentally marked an item as paid. how can I resolve this?
How come they won't charge me £130 with out selling anything yet can you please explain why?????
Can I opt to delete selected feedback?The problem i see is that i get good feedback but also from some of my suppliers, I'm concerned that my buyers will see these feedbacks and find who supplies me.See my point?
Anyone else sign up for this?Have you received your points yet?Made my 5 purchases to qualify and nothing yet received!!
How do I remove items from my bids and offers section? Most of these are irrelevant now.
I've never had this happen in 20 years. When I bid, I get notified in the app and by email that I have won, lost, reserve not met or item withdrawn. I bought a piece of clothing, only cheap....I was the only one to bid, no reserve shown, item is show...
I want to accept the promotion for 80% off sellers fees but I get the message telling me it's by invitation only. Why is this?
Hi all. Want to sell a digital code card I have recieved but don't want buyer saying it has been redeemed. How can I sell and say it wasn't redeemed? Is there a way I can prove it?Many Thanks
hi has any one got shop issues ive had no offers hits or views on all stock for 24 hrs very odd?? is there ebay outage
I get into ebay but it asks for password and then nothing. How do I contact a human being?
I am being accused of not putting an item in an envelope, buyer has received the envelope and ripped it open, they sent a picture of the envelope to me, the item was definitely in there and they are now accusing me of ripping them off! What can I do?
Anyone else who hasn't received Promo Nectar points by 16th May???
Hello everyone, for this product, can anyone give me an approx customs charge [or any other charge] to deliver to UK? https://www.ebay.co.uk/itm/333597619750
How can I change the listing duration on a relist, it won't let me change from 7 to 5
Aprils promotion for upto 1500 bonus points that should have been added to my necter points on 16th may 24 have not been added.
Hi I sold a heavy door for collection only - the buyer bought and paid but then asked if I could deliver it (about 100 miles). After exchanging a few messages, the buyer starts an "item not received" case. how can that be when the listing clearly sta...
Hi, I looking at selling a large item valued at 5k and been given a quote through Ebay for Parcel Force 24 for £17.95 with compenstaion included , yet if I go direct to Parcel Force they want £87.75 excluding Vat only insured to the value of £2500 an...
I want to refund a buyer who paid for an item, but can't collect. For some reason I can't view my sold items, so can't refund that way. Trying to tell this to the automated bot is like pulling teeth.
Hi ive just chatted to ebay over the computer with what i thought was a simple question but the person i asked didnt seem to know, can anyone here let me know?Ive switched on my computer, gone into ebay and noticed an extra feedback, feedback says Eb...
Is anyone else having items today sell, show bids in Green and then finding the listing in Unsold when there are bids and it has sold, but not able to invoice buyer to complete the sale.
Hi, buyer told me item not received as tracking picture is not their house. Tracking seems bit messy. 1. Delivery was attempted no answer 2. They will redeliver next day 3. Manage redelivery 4. Error on tracking number.What to do?I have replied 6 tim...
Why does ebay rate and reccomend evri and yodel when they are absolutley USELESS. 5 packets lost since christmas. before i buy from ebay now i ask the seller to change to Royal Mail if there listing states evri or yodel. i use royal mail tracked 48 t...
I sold an item and posted promptly using signed for postage as stated. A week after date of postage the buyer raised a item not delivered via eBay, so I received an email from her. I politely immediately responded with proof of postage. Then the emai...
ordered clutch cable clip for a c4 pacasso they sent one that was suppose to fit c4 pacasso .It will not now i have no car over week end because thegarage cant get one till monday will have to pay for taxis
I hope someone can help. I recently sold an item of furniture. It was a collection in person listing but the buyer used a courier which cost him £95. The buyer is saying the item is not as described but his pictures do not match mine on the listing. ...
TRYING TO BUY LABLE POSTAGE CANADA ALL DETAILS ARE CORREC
We bought my mother in law a rise recliner from a seller back in September 2023, and all was well until a couple of weeks ago when she noticed that seat leans to the side, making it uncomfortable to sit in. After having a look at it, it appears eithe...
My MIP feed from DataFeedWatch is being rejected and the error is: Could not serialize value of field additionalInformation.packageWeightAndDimensions.packageType However DataFeedWatch say this isn't a valid field and that I need to get the specs for...
I listed an item to be collection only but ended up selling and now going to be delivered instead. Will I still get my money
Hi,I sold a car on auction but the buyer is now making up excuses about collection and says I'm welcome to cancel the sale. Feel like I've been caught out by a timewaster.How do I do this and relist without getting negative feedback - also miffed as ...
I recently sold an old mobile phone. The buyer received it but claimed he couldn't get it to work. It was working when I sent it! I refunded him out of generosity but now 2 hours later he has said it's working and out of honesty wants to send my refu...
Does 80% off final value fees cover 1 day listings?
Purchased I phone but envelope arrived containing only cheap plastic watch.Contacted seller and went through all correct steps with Ebay but they refused to refund me and have now closed my Appeal.The seller's profile shows he has done this to severa...
I am returning an item at my expense, the provided return label only covers up to 2kg, the package I'm returning weighs 8kg, how do I go about this?
I am having an extremely unsatisfactory experience with a seller on eBay. I bought a car exhaust system from the USA.It arrived safely and in good condition.Unfortunately, I ordered the wrong part so I apologised and we discussed the options.I decide...
We got an item 4 months after ordering them and it had counterfeit stamps on it and so we had to pay 5 pound postage
I have ordered a bridle from a well known seller, this was in January 2024, I have not received this, I was told by ebay that they had closed the dispute as I stupidly closed the dispute, the company told me they could not send the bridle unless I cl...
I ordered an item which was dispatched from Italy. I have just discovered it has arrived in UK but there is an additional customs payment required. I've contacted Poste Italia but not heard back yet. I don't know who the UK courier is or how I go abo...
I am searching high and low for a stock control system that has other functions for multi-channel selling ie listing products on ebay and other channels and also a CRM function. I have looked at veeqo, mintsoft etc, but you cant list products across ...
I sold an item that was collected in person on ebay.Using a PC and browser. Fees have been deducted for it. The item will not update and the ebay platform returns a number or errors when the browser is in developer mode - a GET operation and several ...
Hi - I want to advertise something but have always opted for collect in person in the past. I have read through the information about fees etc and read through posts on here but remain totally confused with all the options! Does the buyer pay the pos...
I accepted this promotion and made 5 qualifying purchases for 1500 bonus Nectar points. Nectar points should have been added by the 16th May but haven't received them.
Message from ebay saying £7.57 was taken from your account to cover postage on a automated return , I was sure this was £3.50 a few weeks ago
Has Anyone else NOT had their Nectar bonus Pont's added for the buy 2/4/5 items Campaign ??? I should have recipient 1500 points by the 16th of May they are NOT showing on my account !!!!
5 of 526 transactions - Cases closed without seller resolution which is 0.95% (Below standard) and i need to lower this to 0.30% How do i go about doing this?Do I hope to get more cases to resolve in time?Or do i have to wait for 200+ orders? Its my ...
Quick story to share: 20 days ago purchased the phone on eBay. Upon delivery the phone appeared a very poor and unprofessional way refurbished (protruding glue from the rear cover, fingerprint on camera lens under the rear cover, definitely no longer...
i'm currently having a problem with a buyer who is claiming he didn't receive his item, however he is actually lying, he's had the item, but is falsely claiming it was not delivered, i have a concern because he's blatantly lying, why should a seller ...
Sold an item, generating my own Evri label via eBay.First time errored out with a red banner that said something like "Unable to create label", didn't pay too much mind to it.Tried again 2 minutes later, sucess.However, I have been charged for the fa...
Ive ordered 2 suspension shocks from a seller stating 48 hour delivery , on the 10th may , they were marked as dispatched on the 15th , then yesterday I had a message from the seller saying they only have one in stock and don't know when the other wi...
If you do a search then all sellers/items pop up, including all the ones with poor feedback, which I would never buy from. Now I have their feedback percentage listed, so I can manually scan through and ignore them but this is tedious. Is there any w...
I've tried to buy 2 things from the US recently and both times I've been told, "sorry, we post everywhere else in Europe, but not to the UK, it's becuase the global shipping service doesn't send there"And yes, as someone in the UK, my global shipping...
Buyer paid for Evri postage, but I can't print off the label, a message keeps coming up, that the buyers address information is incorrect
I am receiving sellers 'member' emails from ebay which have no text! They do show a light grey box where, presumably the text is hidden somewhere. How can I fix this in order to read it?? It is driving me nuts - I'm not very tech savvy and get a bit ...
Hi I am a seller I posted an item Royal Mail 2nd class via eBay"s shipping. However Royal Mail tracking states "we haven't tried to deliver your item yet so don't have an update" The buyer wants the item and has been waiting to long. Does it make any...
HiHas anyone received their Bonus Points from the above promotion that were due to be credited yesterday 16th May 2024? There does not appear to be any relevant contact details on Ebay and Nectar Chat cut me off.Asking as I have not received after pu...
I recently downloaded a Yodel label for a delivery. My drop off shop wouldn't accept it they said it was too big. I then sent parcel by Royal Mail. I paid for Yodel lanel and R M label and requested mya refund from EBay. I was told I have to void the...
Hi eBay was charged me 2 times for £14.99 for private Customer but I'm eBay customer and I didn't sale anything please check and refund my money back please
Hello, I have sold an item collection only and have now agreed to post it . How do I claim my funds as it states I need a QR code thanks
I made sales including postage of £8.29 yesterday - after fees of £6.59 - but was only sent £0.50 by ebay for these transactions. When I try to contact customer service, I am directed to an automated assistant that merely takes me to explaniations of...
A buyer who recently left me negative feedback has again bought an item from me,I don't want to sell it to them and wish to cancel the order,can they leave me negative feedback for doing that
royal mail tracking says item delivered but it was not to me the photo evidence is someone elses front door which is clearly UPVC mine is painted wood the signature is not mine not my initials also a black persons leg can be seen in the picture I am ...
I had sold shoes last May 11 and sent it via post through dpd. I use the free delivery given by ebay. And now iam concern because when iam tracking the item it shows that they have the parcel and going to the receiver? Usually how many days it will t...
Does anyone know a phone number or email address as really struggling to get advice on a issue. This is crazy that you cannot contact anyone Post office will not accept label I was sent as does not cover the cost of postage
HiCan anyone tell me how much it costs to send book from UK to Italy global shipping. I can't find a table of cost
Hi has anyone else still not received there Campaign: bonus points on 3, 4 or 5 purchases made on the eBay app in April, points will be issued by 16 Maymick
HelloSorry for my bad EnglishI received this email from ebay:''We work closely with the German tax authority to ensure our sellers comply with their VAT obligations. Your data, including your VAT ID, does not match with what the German tax authoritie...
eBay says they've deposited two small amounts my account but it's been over a week now and I still can't see them in my account. I've checked the account details and they are correct. This is frustrating as my money is on hold. Does anyone know what ...
To all Ebayers and the Ebay management.Why has the format of categories been changed yet again ? Why mess up a perfectly good format.It's not so user friendly.I am put off such revamps.For instance , in the Classic cars section, the listings of makes...
Hi. I have recently noticed my nectar account is 'temporarily disabled' with eBay. Reading through previous posts on here, this seems a common issue. How do I rectify this please. Thanks
hello, I cant pay, even buy it now. Can’t upload any but main picture. Can’t chat to bot. This started about two weeks ago. It’s only eBay that doesn’t work for me. Any ideas? Been trying to buy a couple of different things from different people for ...
The buyer asked to pay in cash on collection as they wanted to inspect the item I agreed,Buyer cancelled a payment which was refundedBuyer withdrew from sale now ebay wants me to refund a buyer for money that I never recieved for a sale that never to...
I bought an iphone in December and worked until now. I have checked imei as it has been blacklisted. What are my options? Seller no longer on ebay.
First time sending an item off with packlink eBay, I went to the store and they printed the label out for me. Looked on the tracking today and says Being returned to Packlink Shipping SL. Unsure what any of this means as I've never used this service ...
Hi has any one els having trouble getting hold of heligion bulbs 117mm as they the only ones that fit my lamp i had two incorrect size come out to me 118mm which i did not ask for. Understood sellers are struggling to get this size and is it up to eb...
The seller provided a return label as the item was not as described. I posted it back a week ago, but the RM tracking seems to be stuck as of 13th May 2024 as 'out for delivery', so 4 days ago. The seller therefore has not received the item and wants...
How do I remove messages from a buyer from the "selling overview" ebay page. There are no options to delete or hide and if I try the reply button l get the message:"The question you are trying to answer is either invalid or older than 90 days. You ca...
Is anyone else having problems re-listing on Seller hub? I am unable to do so in bulk ... only 1 at a time?
where to find the option to de-activate auto relist feature?
I received the wrong item,I got in touch with the seller and they asked me to send a photo of it to them(which I did.I kept being fobbed of,so I put it in eBays hands.Today they tell me the seller has updated the tracking number for my original order...
If a buyer wins the auction and changes their mind and wants to cancel, do I still have to pay eBay's fees as the seller? Hope someone can help.Thanks
I listed an item with £2.99 UK postage but the listing screen also shows International Postage £2.99 even though I haven't made such an entry. I've contacted eBay and they advise it's a technical issue which they are working on. I am just a bit bothe...
I've just had an email from headed User Agreement Update, with a link called 'contact us'.Why does that link not work?And why can I not reply to the email?Is there a way of contacting a real person at eBay, or are they uncontactable like Google?
Hi allI bought a tablet from China. It's faulty. We tried everything, but it's the hardware. PayPal and eBay agreed for me to have a full refund after I can prove with a tracking number that the tablet has been returned. I've asked the seller to send...
Hello, I did not receive my item, it must arrive by today, I think the seller did not send it at all. I want a refund. It seems a fake
Can someone explain to me the rationale behind the “listings eligible to send offers” facility.I have 1500 items listed but ebay only gives me the opportunity to make offers on 313 (roughly 20%).Of those 313, fifty-nine have NO watchers.My listing ra...
Hi I am a new seller to ebay, managed to list one item to sell but when I tried to list a second item a message appears sorry there was an error so I do not know what to do please can you help, thankyou
Hello i have ordered an iteam on 10.05.24 the iteam was not even dispatched until today and i politely asked the seller for my refund yesterday and the seller told me that the iteam was delivered
I am trying to list a pyjama set but am being instructed to specify what style they are. None of the style options I'm being offered are appropriate....not even remotely!....and there is no option to enter my own description of style. I'm not being a...
Hi all,I recently made a purchase on ebay and then a day later a company called 'movie memories' tried five attempts to use my card for over £6000 / $7500.I checked the purchases I made to see if any of the vendors where from the company above – non ...
The seller has cancelled the order as requested and I've had a full refund why hasn't it gone straight back into my account I've contacted my bank too dispute this and I'm still waiting for the full amount surely under consumer rights it should go in...
Are other members having this problemI search an item pock one to review but when I press return I'm taken back to ebay start page and not to my search grhhhh
I have not received a refund from the seller in China for a laptop battery bought in October 2023. This battery was faulty. The seller claims to have sent a second battery but I have not received it. After many excuses for delays, the seller said a r...
Maybe failed to supply two sold items over two years.Suggest my Feedback is examined.I`ll get banned even though my performance is good and my buyers are happy with me.
Anyone else disgusted with size and packaging for small items?
Seller says item is refunded but no record of it in Ebay or at the bank
Changed my mobile number and notifications not coming through to add photos from my phone?
Hi! So yesterday at night I decided to list my first ever item for sale. I have never listed anything for sale before on any site, always been a buyer only so felt so nervous doing this haha. I know that it takes time for some things to sell and that...
I ordered some wiper blades for my car for MOT. They turned up when my wife was home. She checked them but didn't realise they were supposed to be Two not only one so now I have one wiper blade where it clearly states it comes with Two and I can't ge...
Hi,I have a question.I sold an item for £110. It was promoted via a standard promoted listing, and the fee was around 17%, so I received approximately £80. The £30 difference was made up of a £20 promotional fee and a £10 standard eBay fee.The buyer ...
My buyer is saying that the item they bought is not the size I listed it was, the label saysGB 20R but it isn't, I have worn it, once as I'm a size 14/16 and it was a little tight. I don't have the measurements of the item, they want to return the it...
I have paid a seller £69.99 it's now been 9 days since payment it's still just saying paid I have contacted seller 3 times now with know response and to late to cancel apparently and I can't get eBay to step in as apparently the receive of the goods ...
Hi fellow ebayers would any of you be able to help me with an issue. I sold an item it took so long to be delivered that I contacted the post office, they said they lost the package. I refunded the buyer the buyer was happy. Next day the package was ...
Am I being really stupid here?Whenever I send something abroad and generate my 4x6 labels, they appear grouped together on one page, so that when I go to print on my 4x6 label printer they are all printed on to the same physical label, really small a...
Im a private seller and my new listing wont let me add postage unless I create a Postage Policy. Any idea why?
How do you get to speak to or text an agent?
Royal mail special delivery have made two attempts to deliver item and buyer has not been in to receive.I have a feeling he is having buyers remorse and will ask for a full refund. Am I able to keep money that I had to spend to dispatch via special d...
I got scammet, i bought a coffee machine and they deliver a cheap version what can i do to get my mony back
Hi I'm trying to sell something and it keeps stating "oops something went wrong" and the message will not go on my selling page
Hi, I’ve sold my first item and printed an Evri tracking label. Can I take the parcel to a Inpost locker?
I received an email with photo attached stating item delivered. I didnt receive it. Photo is not my house
There has been a bit of mix up. The seller posted an item to me (very late). Then it was returned to them because of a screw up in the postage. I had paid the full price plus postage (c.250 GBP) They then opened up a 2nd item for the same item and re...
Good morning allFYI. All listings seem to be displaying International Postage even though I have blocked Intenationa postage. may not be availableeBay are aware. I have just reported it.have a good day
Hi all,listed a motorcycle yesterday,checked listing this morning and no new messages but when i checked my listing i have a partial message from someone wanting to view the bike,when i clicked on reply it say message is invalid or older than 90 days...
Bought a stereo for my van in Jan but didn't fit it untill march/April time when I found it was faulty got intouch with seller and they were going to exchange it But then I got a message a few days later saying they could not as it was a week over th...
Does anyone know how you are supposed to provide proof of items you bought over 5 years ago. I have sold for ages and listed some items today, and they are asking for Proof or purchase.
I am being charged £51 fir imort taxes from fedex on glasses worth £140!!!there was no mention of this AT ALL whenni bought these , ive checked and diuble checked the checkout page and all information but not thisno way to inform ebay either
When you are used to all the postage options, you can adjust to whatever you are selling, as my items are all different, so every listing should have a different option, some are small and not valuable, some are large and valuable, so all need differ...
Hi All, I bought a Xiaomi Pad 6 in Dec 6th 2023.It took 3 weeks to come. From day one the screen started to flicker, going black, then started to shut down. This occurred more and more. Contacted the seller on January 7th with another problem.I been ...
I've listed some items. I've excluded international destinations and postage. However, the selling page still shows that International Postage applies (what the buyer sees). Why?
Hi, how do I remove items from trolley on the app. The item doesn't show in trolley using web. Thanks
Hi,My debit card has expired. The issuer of my card offers disposable virtual cards. Can I make payments on the eBay platform with disposable virtual card while waiting for the actual one to arrive?(I asked already the card issuer but I didn`t get re...
Not receiving usual emails from ebay relating to sold items. Been 20+ years working okay, but now not working, have looked at notification preferences, all okay, even ticked 'all' boxes just incase, still no e-mails informing me that something has so...
Hi , last night had problems when trying to list things to sell ? Starts but when you get to second page for condition , the next page just comes up blank . Tried different ways but all comes back to a blank page ? Assumed it was an Ebay problem whic...
I am a Business Seller and my item has been removed for being Counterfeit. It is my own product which comes with barcodes and is listed on my website. I have no idea why it has been removed and I have provided all evidence that this is genuine.
Hi there so I sold a ring using a 80% off selling fees offer but eBay have charged me the full fee I Dosent seem to be anywhere to talk to someone about it any ideas ? many thanks sam
Hello, we are trying to sale an. item for 1600 pounds on Ebay. We are not comfortable with getting this amount in cash nor with giving our full details until an electronic payment has gone through. Worried about scam buyers which I heard of on radio....
I bought something and gave it negative feedback b4 I even got it, now I don't know how that happened apart from me having a twitchy thumb at times. And the seller wasn't happy which I could agree with, but I didn't even have the purchase and they sh...
I received an item that did not match it's description. I contacted the seller and asked for a replacement to be sent out, they said that they would issue a full refund instead, and I did not need to send the item back. After 1 week they have only ju...
on my listing how do i remove a comment off. it is free international posting
I always found it much easier and quicker when able to state myself the article that I wanted to sell. It is always a waste of time for eBay to search for a match and then come up with items that are absolutely useless for what you want to sell. Fina...
When i am selecting the delivery options how do i get other courier to appear?
I am at my wits end trying to contact an agent. Says tech difficulties. My one card is working one not. Splitting the payment. Bank has given all clear, funds available ...e bay is not submitting the payment via the correct processing channel. I dont...
I purchased a JBL Bluetooth speaker 2 months ago. Used it no more than 10 times. Now its faulty. Or it is like i suspect counterfeit. The Seller doesn't respond and eBay won't let me leave feedback.
Hi, I have an offer on some shoes but the delivery adress is in German but I am in the UK, I didn't factor this price into the postage how can I let the seller know this as I don't think £9 will cover postage to Germany
Hi. I have sold an item on EBay but for some reasons I can't get a postage label or a QR code in order to send the parcel to the buyer. I can't cancel the order either, so basically I don't know what to do. Thank you for your time.
A quick question. Can someone ask to return a item even if your account says no returns.
Buyer failed to give the courrier the PIN number to release his goods (trainers) so they have now after 2 failed delivery attempts been sent (or on their way back to) the authentication centre by DPD. This is not my problem but I don't know how to tr...
I sold an item and got charged extra for shipping to my card and lost money. Then they refunded the buyer with my card without my permission. I want my money back.
An interested buyer wants to purchase my item but lives too far to collect it. I marked it collection only as its a huge floor cushion and don't have packaging to post it and really don't want the hassle.Can I ask them to send a courier?Thank you
I got an email off eBay about getting money back so many items I bought but now I've lost my email can someone help me to recover it thank you
When a 'tracked' item is delivered by the PO to the wrong address, yet shows the item as having been 'delivered' to the correct address, who suffers the loss, the buyer or the seller? The buyer only knows that they have paid for an item that hasn't a...
Ebay charged me fees on an item i sold , buyer refused to collect so i cancelled the sale , But had no fee refund
Buyer says item hasn't arrived - which is a pain, but not really too much of an issue as I would normally just refund and claim back from Royal Mail - But, the buyer's postcode on the order is incorrect by the last digit. They only told me this when ...
Hi I am looking for some advice on a buyer not collecting a parcel from Royal Mail depot. I post the parcel via Royal Mail on 15 April, Royal mail tried to deliver on 17 April and again 18 April but no reply. They left a card asking for parcel to be ...
I want to be invited to the customer service meeting for all 3 of these large companies and positively input that making access to real customer service as difficult as possible is taken off the agenda. The fact that eBay have a link to packlink on t...
HiFirst time back selling after a long gap, just sold my first item and got an email from Ebay (have pasted part of the email below) telling me to print a label AND to post using a tracked service. In the past I would weigh my parcels, write my own a...
i got this Text message on my phone but no messages on my Ebay account. im expecting 2 items from China which shall arrive against next week and an item from UK I expect the next days. I did not answer that sms but just notified the community as no l...
Hello all, Last week I had my payments put on hold, aparently for a periodic review the review completed and the payment was paid out. This week I have sold something else and my payments are on hold again for another periodic review is this normal? ...
I sold an item and it now says that the buyer has paid and my funds are available. I don't no how I can get these funds. Can anyone help? I don't want to send the item until I have the funds
Help I placed a order for a scales first one buyer said had got lost so he sent another today I go on to see were it is onny for it to say it been delivered looked at pictures not even my house. I contacted post office they have checked and said the ...
I brought an item advertised on eBay, and when it arrived was not as advertised. On opening the package, which was in an Amazon brown bag, half of the contents was missing.I contacted the seller who said I could use an Open return through eBay. When ...
Ebay charged me twice for postage. Automated system wont allow me to request call back. Please help
I checked the bank and it was sent to ebay . still ebay wants me to pay!!!connot get any help from them at all. wher is my paymrent gone
Hello. Does anyone know well about Click & collect process? I bought the item and chose Click & collect. One day I noticed that the item was delivered through Purchase history page. Although I had not received the email 'Order update - Your order is ...
Am I the only one who has bought things produced in China that advertise UK plug but you get this tiny Un fused plug that is a nightmare to plug in and even harder to remove.is this not false advertising?
I recieved a letter in royal mail post saying Invoice cash back order number 24-11543-33739 What does this mean?
eBay has put on an item twice by mistake, i need to remove one , how ? I cannot seem to do it, this website is not easy to use now like it use to be.
Discount code wasn't applied at checkout, meaning I've paid full price,how do I get my discount back...
I would appreciate a bit of advice please (I believe I have to take action by 7th May). eBay Item ID: #296376755636Royal Mail tracking number: SE253812430GB I inherited a couple of gold coins a while ago and recently decided to sell them. I chose to ...
Seller made wrong description and due to my health condition I did not find out until it's too late, I spoke to the seller and admitted that the item was described wrongly, I asked for a return and he refused,
This is the second time, I've made a sale. The first was a 0 feedback buyer and now a buyer with 7 feedback and items on sale. How can eBay force these users to pay? I can't seem to get eBay help and I'm now frustrated and may ditch eBay for good.
guest check out and order not arrived
I am waiting to be refunded by eBay for a fake product, do I have to return said item or can I keep it also?
Hi, is anyone having the same problem - using the eBay app on iPhone 15 - suddenly unable to take listing pictures in landscape orientation? Hopefully its not just me! Thanks, Chris
An item I bought 6 months ago has failed. I contacted the seller and they offered a partial refund. eBay don't permit refunds with items sold over 90 days so the seller suggested crediting my PayPal account. Unfortunately I cannot send the details be...
A seller asked me to cancel a return via ebay saying they would refund me. The faulty item is low value. They told me several times that the refund is being processed. Weeks later, I have received nothing. I don't know how to re open a return. eBay s...
Reading some of the comments I'm glad in a way I'm not on my own.Nectar mysteriously disconnected itself from eBay so missed a few points before I noticed this.Since I've reconnected still no points being credited and no response from eBay.One can on...
I have sold an item but the must collect, by courier he needs my phone No and post code , but it appears I am not allowed to send it. help please urgent.
I would like to cancel my order which I won last night but it has not been posted yet
I just had a black authentic Muberry handbag sent for the authenticity check and it failed, even though it is 100% genuine. It had all the usual authenticity features, logos, brasswear, original dustcover, plus the original shop receipt. When I calle...
The expected delivery date for my customers order was the 1st march, today it is the 15th of May. I can no longer open a case with the courier, how do I deal with this? eBay's policies state that the customer must open a case within 30 calendar days ...
Hi everyone I can't seem to edit any of my listings even the stock qtys I keep getting red message saying something about my returns policy , or sometimes other messages said no changed can be made due to bids & offers but these are not action listin...
Hi I received an email today from ebay saying they have restricted my account as a seller and to remove the restrictions i have to upload documentation showing that i purchased the items. has anyone else received this? is it a scam? when i went to th...
Hi all, I requested a QR code from a seller and went to return the item but was told it's too large and needs to be with. Different courier. i closed the return thinking I could re open and get a new QR code but have discovered this isn't the case, t...
I bought an 3 items £667.27 from US but never received it to UK. Since October 23 last year Contact them they said they will resend and said any problems I will get my full refund back but until now no tracking so I contacted them a gain over again. ...
Hi I am having a lot of technical issues when I'm on eBay. When going down my watch list I'm finding that there are ended items still in the lists with current items rather than going to the end of the list, and also scrolling down a lot of the item ...
Item sold for approximately £208, fees shown came to approximately £35, but money transferred to bank account was approximately £140.Should have been nearer £170 I need to query this with customer services, any idea how to contact them via email? Tha...
Hi all. Is it possble to change a classified ad (car) to an auction? If not, how do I end the classified listing early so I can relist as an auction?Thanks. Dave
I'm selling a PlayStation 5 bundle Horizon Forbidden West disk edition brand new and someone always asking for the serial number. Why are they asking for the serial number? Someone has said they want to check the date of the model. And someone was ju...
I have a big issue with ebay. On Thursday, May 9 and Monday, May 13, ebay deleted a few listings for me and gave me the reason:"Your listing didn't follow our Product safety policy. Recalled and other unsafe products aren't allowed on eBay.What activ...
Went to send a parcel to evri shop and had to purchase second evri label as the scanner was saying this parcel was scanned into the shop?
Hi i cant revise listing on my campervan. The info re discription is not what i wrote. I have wrote itsevral times in revise listing but it wont transfer over to the listed page. Have tried snap shot and paste it into my photos but still doesent tran...
I Purchased an inverter back in November 2023 and it has gone wrong i was prepared to return for repair but the seller said he would replace it for £10.00 carriage this has gone wrong under warranty it must be sorted out. The Velvor air jack i bought...
My main question is, when ebay give the seller until x date to resolve it does it include that last day or can the buyer escalate it to ebay as soon as it turns midnight on the day?
I sold an item from the UK to be sent to the USA. It was sent to the GSP a week ago and today i get an automated email saying it is a restricted item (1930's Uranium glass) and will be destroyed. I had no idea it was restricted, surely ebay knew this...
He bought an item on ebay with card which convert the crypto currency in a real money so that might be an issue why he was suspended, but still the account suspension is not the worst thing about this situation. He said that he has negotiated with se...
Received two items, good quality but waist size too small. Tried repeatedly to use Return system, even got as far as Return Started on first item, ended up going to Post Office and posting it to the return addresson the package, paid postage myself. ...
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