I ordered two toastie sandwiches makers, one by mistake, contacted the seller i was told to refuse on which i did and the royal mail took it back, the second one was damaged so I give that back to the royal mail postman the following day, they have set up a return sending a label to go to the post office, which i can not use as i have already sent them back to Royal Mail i hope you can help, so frustrating, i am will to pay the postage, just not responding to my messages, thank you.
Hi sharobegle-5, thanks for your post.
I understand sometimes it can be confusing to deal with returns and cancellations. However, in order for you to be fully covered, I'd recommend following our returns and cancellation procedures, this is just in case something goes wrong and we need to step in to issue a refund or similar actions like that.
If something goes wrong, and our procedures weren't followed, we won't be able to protect you. For example, refusing delivery void your buying protection, meaning that we couldn't issue a refund if something goes wrong after that. I will leave a couple of links below for our money back gurantee, returns, and cancellation, so you can take a look in case you have any further question or wish to learn more about our procedures and protection.
Dealing with returns as a buyer
Hope this helps,
Marco
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