Hi @tiha_3653 

We are currently working on this at the highest level. We understand how business critical these funds and we will do everything possible to get them paid out ASAP.

Thanks,

Dave

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Hi @wecheck ,

With the removal of bot traffic it has reduced the number of views for some sellers listings. This is more accurate as its shows real views which have the potential to turn into sales.

We do advise to also have a look at optimising listings which can be making small changes to titles, prices, images, description and item specifics.

Thank you,

Kat

Hi @ebuyppg098 ,

We do apologise for this experience and understand the frustration.  We can't guarantee any specific time for the payouts as its currently being worked on.. Once we have confirmation of the fix and when payouts will be sent we will update everyone.

Thank you,

Kat

Hi @rockstarmerch 

As part of the improvements to Promoted Listings we sometimes have to increase the minimum ad fees. This is to ensure listings compete with other site content and allows us to show the best ads to help sellers grow their business. 

This is also reinvested into the site to help with improvements such as the new campaign dashboard and scheduled reports. 

Thanks,

Dave

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@ek-beauty wrote:

Why has my payout still not reached my bank.

Have never waited more than a few hours, it been past a day now.

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Hi @ek-beauty ,

We are currently experiencing an issue with payouts being delayed. It is being worked on by our technical team as we speak. As soon as we have an update for a fix and when payouts will be sent we will let everyone know.

Thank you,

Kat

Hi @ebuyppg098 ,

This issue was brought to my attention on the community boards yesterday afternoon and I reported it and updated the thread to reflect that.

I also updated the 4 main threads on the payout issue this morning that it was being investigated.

We will continue to provide updates as more information becomes available.

Thank you,

Kat

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@spsbargains wrote:

This was the answer i was excepting, this is absolutely ludicrous that ebay keep on saying they will be an update soon, but where is the the update to tell us that our payments will not be going in so we can at least try and arrange another method of income to pay for postage, ebay have totally let down their sellers and have messed up this big time, with payments not going in and disruption caused to us, are ebay willing to help or compensate us in any way for this very upsetting experience?

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At the moment we are are waiting on the Tech Team to update us. We cant comment on when or if the payments will run. Unfortunately we dont have visibility on the functional side of the site.   

We will of course keep this as a high priority and update the threads as soon as we can. 

Thanks,

Dave

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