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@alttech05 wrote:

I recently had a item not received case opened on one of my items that I sold, I was in contact with the buyer when I first noticed the delay, he understood that it’s not my fault and it’s Royal Mail that’s not providing adequate service 

 

Buyer bought the item on 19/02/2026 and I dropped it off at a Royal Mail parcel shop the next day on 20/02/2026 at around 10am, I have the receipt that I received that day, to this day tracking says “we got it” item was accepted at parcel shop. 

 

I used eBay’s simple delivery during shipping, which I assumed would keep be protected incase something like this occurred, turns out it didn’t because after the buyer opened the claim eBay’s stepped in and used my funds to refund the buyer, when I called customer support to essentially ask “what about me? Since I had used simple delivery, and eBay support told me they can’t do anything due to the tracking update, refused to help me any further just kept iterating the same point over and over and told me to go deal with Royal Mail myself. 

 

Now I’m left with a expensive item missing with 0 funds to show for it, and Royal Mail being unhelpful. I got screwed in all of this even though I done everything right on my end. 

 

I can provide screenshots of the order, case, my parcel shop receipt, proof of original item purchase, invoice etc. 

 

I need this case looked at again, I don’t understand why I got left out to dry even though eBay simple delivery is meant to provide a layer of support for sellers. 

 

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Hi @alttech05 ,

Having checked as the case was already appealed we are unable to appeal it again through the community.  They will have made a final decision on it to decline the appeal.  If you wish to dispute this it will need to go through the regular customer support channel but to set the right expectation they are unlikely to action a second appeal.

Thank you,

Kat

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@mygaras wrote:

Hello!

 

I was just wondering what measures are in place to manage eBay Live? Out of idle curiosity, I clicked on one broadcast, only to find that the American seller was effing and jeffing in response to buyers' offers. Fortunately I'm not easily offended, but I'm guessing that the colourful language he was using is not acceptable under eBay's T&Cs?

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Hi mygaras, thanks for your question.

For eBay live, offensive language is not allowed, and we would apply our threats and offensive language policy in case this policy is breached. You can confirm this on the eBay live pages here, and you can see more about our threats and offensive language policy here.

Hope this helps,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

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@paulblueandwhite wrote:

Good afternoon,

 

Thank you for your answer. 

But due to my location in Scotland: Evri is no option for me,  no Evri where I live.

Can only use Royal Mail + ParcelForce ( = 1 company now )

But it seems some private sellers can add ParcelForce for items longer than 61 cm. 

I have a wicker basket that is 78 cm long and custom postage is not available when I list it. Tried a lot of different categories. Some sellers can add ParcelForce option on category : "Baskets". Not me.

 

 

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Hi @paulblueandwhite ,

If custom postage is allowed for a certain category then it should appear on the listing. If you have example listings where the sellers have been able to use custom postage for the same category you are trying to list in then send them on to me and will have it checked.

Thank you,

Kat

Hi tinpelican, thanks for your patience. 

I still haven't got an update on this, but I am keeping an eye out on it. I will check again once I'm back on Monday.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.

Hi tinpelican, thanks for your patience around this. 

I got a notification from the tech team, and they've informed me that this is due to your items being single quantity items. They are saying that if you set your listings to multi quantity items and add more that 1 for quantities, this should work for you.

I understand this chat is now closed, but if you wish, you can open a new thread on this on the technical issues board, and you can reply to me from there.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.