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@phillsvinyl wrote:

I would for a change just like to give a big helping hand to the customer service team - who I have asked to have PACKLINK investigated, due to the way they have been treating many sellers who have used the old postage system (correctly might I add) before simple delivery. Where they have trying to be fraudlent in the way they are asking for extra charges - and saying thier machinces have been callibrated correctley and your 750g parcel is in fact weighing between 1200g and 1900g. Poppycock.

They have been found out, they are trying to charge sellers an extra £3.18 on top of the 2.94 which has allready been paid for the Evri deliverys. I have proof on every single one of the postage I send and have sent to Packlink.

This has been going on for many months with differt sellers - I am realy glad that one of the customer service team took this further - so for once Can you please pass my gratidue on to the cs team for a job well done.

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Hi @phillsvinyl 

Thanks for the above. I'll check with CS to find who you were speaking to and pass this on to their leadership team. 

Ive also set it over to our shipping team so they are fully aware. 

Thanks,

Dave

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@phillsvinyl wrote:

I have just had a post card purchased which was at a cost £3.00 to the buyer

Why have i just been charged £2.70 for postage ?

It should only be a large letter - as its less than £10.00

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Hi @phillsvinyl 

If you want to PM me the details of the transaction I'll ask the shipping team to review what happened. 

Thanks,

Dave

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@phillsvinyl wrote:

I have just had a post card purchased which was at a cost £3.00 to the buyer

Why have i just been charged £2.70 for postage ?

It should only be a large letter - as its less than £10.00

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Hi phillsvinyl, thanks for your question.

Can you confirm the item number, so we can look into it?

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@ducatimondo wrote:

Good afternoon team,

I am seeing issues with the compatibility tool.

I have checked a listing and a KTM Adventure 890 2024 is not in the compatibility in the listing.

So I have checked the compatibility when editing the listing and it is in there??

This is the listing
https://www.ebay.co.uk/itm/282848112330

So I have edited the listing to remove and add the bike again and it is still not there.

When I jump back in to edit the listing, it is still there??



So I have used the eBay compatibility tool by adding the bike to my garage in the listing on a PC and it says it is not compatible??

But it is in the vehicle list in the listing when editing...

When I check the listing revisions by clicking on the revisions button, it says it has not been edited since Nov 2024

But at the top of the item specifics, it says it was edited today??



Any help appreciated, as listing vehicle parts is already 1000 times more difficult than selling clothing or whatnot, so quite ridiculous that it doesn't even work.

Cheers
Russ

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Hi ducatimondo, thanks for flagging this with us.

I'll look into this for you, and come back to you with an update. I know the chat is about to close, so if you need anything else, please feel free to start a thread on this in any of the boards.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@pauuk.35za36 wrote:

Hi, 

 

When sending out offers to people who start watching an item or view it, it appears that you cannot send out further offers to subsequent watchers/viewers until the original offer has expired? I am sure that this was not the case until recently. 

 

Many thanks 

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Hi @pauuk.35za36 

Offers are sent to the 30 most recent watchers or users who have added your items to their basket. The offer is then valid for 96 hours or until the listing is sold, whichever comes first.

Thanks,

Dave

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@phillsvinyl wrote:

 

 

07-13506-84279

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Thanks for your reply, phillsvinyl.

The option to opt out and select Custom postage instead of Simple Delivery will be available for letter-sized items in the specific categories below that are priced £10 and under. It looks like when the item was listed, you didn't opt out, which is why the transaction went through with Simple Delivery.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@phillsvinyl wrote:

Can the old 3 day offer to clients be put back on to the pc/mac/ and not 7 days - as you can do so on the mobile app but not on the pc / mac

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Hi phillsvinyl, thanks for your question.

I can definitely pass on your feedback around this, but like we always say, please note that this doesn't necessarily means that changes around this will be made.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@technthread wrote:

I signed into my private account yesterday. This was one of the first things I saw:

 

eBay referring to managing businesses on the private account pages doesn’t help with the confusion on the private / business account topic. It does seem as if in some ways it is actively encouraged.

 

The point I would like to make here for feedback is there are smaller business sellers who just sell part time a few hours a week and pay fees into eBay’s coffers when they could easily move to a private account or just leave to a competitor zero fee site. I’m wavering and I know others who feel the same. eBay could do a lot more to redress the balance surely? We don’t get anything.

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Hi @technthread 

I can see how that might cause confusion alright!

I'll send this post over to he site to review.

Thanks,

Dave

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Hi ducatimondo, thanks for your patience on this.

After sending this one for review, one of our agents decided that it would best to reach out to you to help you get this resolved. So, an agent will contact you today to sort this out for you.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@lincolnshiremarine wrote:

Good afternoon

 

Can you please urgently escalate this issue to IT.  Many sellers including myself are having an issue with Postage section missing off our listings, when we go to revise a listing, add a similar item, or create a new listing, the postage section has completely gone 

 

We therefore cannot add new listings or amend listings due to this.  It appears the whole postage section has been replaced with the word DELIVERY.

 

Please see a photo of what the delivery section has been replaced with

 

 Best wishes

 

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Hi lincolnshiremarine,

I just wanted to confirm that this issue is now fully resolved, and that should be working alright for you. If you are still seeing the same issue, feel free to let me know, but it should be all good now.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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