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@ruby*ryan wrote:

Is there a new date for when SD will become mandatory please? I have some stuff to list, but am twiddling my thumbs until I can properly see how the sizing works, if I am able to opt out on my letter size items, and what the actual rates will be.

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Hi ruby*ryan, thanks for your question.

The date remains the same, the thing is that we are onboarding sellers gradually and not all sellers in go. So, if your account hasn't been onboarded yet, it will be in the upcoming days. 

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@driftworks wrote:

Hi, is there any scope at all to work with an ebay account manager to help neutralise a couple of problematic orders? We're a longstanding business seller but hadn't used ebay much last year. We started selling again but have 3 problematic orders on our account (one of which was us getting scammed for a £700 product which never got returned) due to a staff dismissal and the christmas break. That now puts us in Below Standard rating, which attracts significantly higher fees (20.4% overall instead of 13%) until we get it resolved. But to get the numbers back, we need 900 more orders, which is not practical for us at 20% fees, or to wait until November until a year has passed and they drop off. 
So basically we want to work with ebay, give them our custom and sell on the platform, but we're in a stalemate situation due to the current fees. Please could someone help us to identify this as a mistake and not our regular standard of business? 

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Hi @driftworks,

We don't have an account management model in the way we had in the past so there isn't anyone that I could ask to look at your account.

For those cases you will need to speak to customer support as they are the only team that will be able to action them. It's not something that we can support with from here.  

Thanks,

Dave

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@phillsvinyl wrote:

Hi Marco,

 

thanks for the reply.

 

So are you saying and correct me if i am wrong.

That previously buyers were not protected when purchaseing an item.

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Thanks for your reply, phillsvinyl. 

Buyers could appeal for the money back guarantee, with the buyer protection fee, you can still do this and now we've added the ones I mentioned in my previous reply. However, as advised before, you can visit the link previously provided to you for full disclosure of the buyer protection fee.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@iansims wrote:

Royal Mail Tracked comes in large letter, small parcel, and medium parcel sizes at present only one option appears. What I have been doing is putting notes in for large letter books in the comments and editing the post to reflect the £2.70(?) cost instead of the £3.45 for small parcel. I have around 50 books in this category and the majority in small parcel.

 

I should also note that I worked for RM in Revenue Protection checking parcel sizes so I am quite fluent in how the sizing and pricing works.

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Thanks for your reply on this, iansims.

Do you have a screenshot of what you see when you try to do this, so I can take a further look for you? Hope that's ok.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@ruby*ryan wrote:

Thank you. Maybe it should have been announced as a gradual roll out, rather than state it was mandatory from 15th April?

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Thanks for the feedback, ruby*ryan.

I will pass on your thoughts on this, so the team can take this into consideration for future announcements.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@vinylscot wrote:

Are there any updates on how SD will cope with multiple orders / combined shipping, etc.?

 

Obviously, the current shambles can not continue.

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Hi @vinylscot ,

I understand the frustration with having this available. It is currently being worked on and as soon as we have the update on it we will update the community.

Thank you,

Kat

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@phillsvinyl wrote:

Thanks for this Dave.

 

Then given the fact that so many people are very annoyed about what has transpired over the last few weeks  - charges - post -simple this - extra payments for buyers to pay  - when are eBay actually going to listen to the users that use the platform?

 

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Hi @phillsvinyl 

The feedback from across the forum is shared with the relevant teams and many of them read through the forums themselves.  

In some cases, changes are made based on the feedback but sometimes it's not possible. We will continue to pass sentiment as it can help shape future updates to the site. 

Thanks,

Dave

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@letpigsfly wrote:

Can you explain why Simple Delivery was rolled out when it is full of bugs, is not yet fully functional with a full compliment of couriers, there are absolutely zero benefits to it for the seller (despite what eBay says) , the combined postage does not work and the guidelines are not clear or finalised? Nevermind that clearly it was not requested by buyers or sellers and the feedback from everyone has been blanket hatred of the system. 

 

Why was it rolled out despite this?

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Hi letpigsfly, thanks for your post.

I understand that not all carriers are included yet, but the plan is to start adding more carrier, while we don't an estimated time, this will come eventually. However, thanks for your feedback on this, we understand this is not a small change for sellers, so regardless of the feedback being negative or positive, we appreciate you expressing your concerns. Ultimately, to answer the question, it has been rolled out as it is considered fit for purpose and we can see it working ok, but as advised before we are taking all feedback possible to improve it and make it better or easier if at all possible.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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