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@shirobi_69 wrote:

If I use simple delivery to send an item using EVRI and the item is on the list of ones they do not pay compensation for. If it is damaged will eBay pay me for the item, and refund the customer? I’m mainly thinking about ceramic items.

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Hi @shirobi_69 ,

Yes with Simple Delivery if the item is damaged you are protected as the seller. The funds for the transaction will remain with you and eBay will refund the buyer.

Thank you,

Kat

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@rugbyguy1960 wrote:

Please can you explain why there is no accountability for the state things are in for private sellers . Why is evri the main carrier option given to sellers. We have had SD forced on us and even after time to prepare in advance why are things more confusing than they used to be.

Thank you.

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Hi @rugbyguy1960 

We pass all the feedback from across the boards to the relevant teams. As you know the options for SD you have the option of Royal Mail and Evri, sellers have the option to enable both or only use one carrier. 

We strive to make these changes as smooth as possible but I will let the SD team know that some users were facing some difficulties with the roll out.

Thanks,

Dave 

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Hi @jjambadger27 ,

Following up on this query from yesterday. Yes the Royal Mail standard and express are tracked 48 and tracked 24.

Thank you,

Kat

Hi @custom-giftsuk ,

Coming back on this query to confirm that the removal of the number of items sold on listings was a design change. However eBay value's the feedback received and understands that the feature is crucial to many users. In response, eBay is committed to reinstating the feature in the next few days . We appreciate your patience and understanding as we make these adjustments.

Thank you,

Kat