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@valueaddedresource wrote:

Since we are now almost 1/3 of the way through Q1, when exactly will the Simple Delivery mandate for eligible items from private sellers go into effect?

 

For anyone who needs reminding, eBay CEO Jamie Iannone has explicitly stated Simple Delivery will become mandatory in Q1 2025 and applicable laws and rules from the US Securities and Exchange Commission and other relevant regulatory bodies classify prepared remarks made by the CEO of a publicly traded company in quarterly financial reports to be "official corporate communications."

 

Here's what Iannone said on the Q3 2024 earnings call at the end of October, and for additional background this was part of his prepared remarks, not an off the cuff answer to analysts in the Q&A segment - which means this part of the presentation would have been scripted in advance and reviewed by legal, compliance, investor relations and other relevant internal stakeholders before the call.

 

https://seekingalpha.com/article/4731184-ebay-inc-ebay-q3-2024-earnings-call-transcript

With managed shipping, we are completely overhauling our shipping experience for C2C sellers in the UK in two phases. The first phase completed in early October, extended the simplified shipping experience we first rolled out in pre-owned apparel to all categories. Within the new native listing flow, UK C2C sellers now see a consolidated list of shipping options based on the estimated package size and weight. And since implementing this change, we have observed a significant reduction in time spent on shipping in a listing flow.

 

The second phase of managed shipping; radically simplifies the experience and creates a new revenue stream for eBay. Similar to managed payments and eBay international shipping, Managed shipping leverages our scale and expertise to create a better experience for customers while generating incremental revenue and operating income dollars. When listing eligible products sellers simply confirm the pre-selected package size and eBay handles the rest.

 

Buyers received competitive shipping rates and sellers are fully protected against loss or damage. Managed shipping is currently live for C2C pre-owned apparel listing in the UK. In Q4, we plan to expand managed shipping horizontally on an opt-out basis, before mandating the program for eligible items listed by C2C sellers during Q1 of 2025.

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Hi valueaddedresource, thanks for your question.

Yep, that question has been raised here a few times now. However, we have no confirmation on this. Should this change, we will let you know as usual.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@jiggery-pokery wrote:

We also find it odd that many ebay staff do not contact us through ebay messages just use email which results in messages getting missed too easily amongst all of the notifications to our main business account.

When I asked if they could contact us through ebay messages or the Seller Portal they said 

 

"Unfortunately we don’t have access to send things via eBay messages – I know the initial *** ****** invitation came through there but that was sent automatically by another team.  Is this email better to reach you at?  I completely understand the spam issue!"

 

 

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Hi @jiggery-pokery ,

I know alot of the eBay marketing messages will go to both the ebay messages and the personal email so I can understand needing the customer support emails needing to go to ebay messages.

I'll follow up with customer support for this to share your feedback.

Thank  you,

Kat

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@avenger_7 wrote:

Thank you Marco. 

Interesting - as we still have the item sold... (as it was collection only).

Seems unusual they will pay for goods and then not collect. suppose they may get in touch when they remember we still have it.

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Thanks for your reply, avenger_7.

Yep, I understand where you are coming from. However, you'd be surprised with the amount of time this happens. I'm sure they will get back to you at some stage, they probably did forget like you said. Otherwise, I'd recommend issuing a refund once you have the item back with you.

Thank you,

Marco 

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@funkybunnie-direct wrote:

I continue to report 'private' sellers who are obviously business sellers, and see no action taken after 4 months. Whilst I appreciate that certain measures are about to come in effect which may 'persuade' some to convert their accounts, for the vast majority it won't (still at a financial advantage trading illegally). It wouldn't be difficult (if ebay wanted to) to find a large portion of these seller - just write a program to find private sellers that list multiple copies of the same item, or large copies on new items.

 

I keep asking this question (and I'm positive there are 10,000s business sellers who would love to know the answer), what actual measures is ebay taking to have these illegally trading sellers convert to a business account?

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Hi @funkybunnie-direct 

There haven't been any changes since kat@ebay replied to you in the chat on the 14th. in case you missed it she said:

"From internal reviews there has been a huge number of accounts that have been asked to upgrade to businesses and when they have not done the ability to continue selling has been removed. Other measures introduced for private accounts have been access to discount tools being removed.

Ebay will continue to review current policies for these accounts and once we are aware of any further changes and measures we will share."

Thanks,

Dave

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@a45heaven wrote:

 opting out of all these types of messages

 

What does this mean ? All messages  totally or just ones which are selling ones, which i assume ebay are an active partner in ?

 

and as such how can this blocking take place?

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Hi @a45heaven ,

For marketing emails. Please see your account settings> communication preferences>marketing communications. Tick or untick your preferences here.

Thank you,

Kat

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@jiggery-pokery wrote:

Hi Dave 

This relates to the Seller Dashboard for exclusively Region USA only

We ship to customers outside of the UK exclusively via GSP and only have these problems with the USA

No issues with customers, none with the orders being processed via the GSP Hub but somehow we get stitched up with the occasional defect. They frequently come in pairs as our customers will often buy two or more items in a single order. We have also been further penalised with this defect because UK public holidays differ from the USA. We currently have two defects for one order, despite the order being delivered to our customer with no issues at all. In part that caused us to lose TRS for a month+ and only regain it in last evaluation. Due to these current two defects still firmly attached to our dashboard would only take another and we are back to Above Standard

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Thanks @jiggery-pokery ,

I've sent this over to the guys in shipping to review. I'll come back to you as soon as they have an update. 

Thanks,

Dave

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@sweetcharity.2013 wrote:

Today I bought an item (Auto Pay) & VAT was added to the postage. There was no mention VAT would be added in the listing details. Can you advise? Seller is UK registered since 2011

 From listing:-

Postage:

£2.91 Standard Tracked Delivery. See details for postage

Located in: ***, United Kingdom

 

From Payment:-

Payment info

£13.49

29 Jan at 1:10 PM

1 item

£10.00

Standard tracked delivery

£2.91

VAT *

£0.58

Order total

£13.49

*VAT collected on this transaction based on applicable laws.

 

 

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Hi sweetcharity.2013, thanks for your patience on this.

After double checking this for you, I can see that the VAT was not added to the postage of your purchase. The VAT was added to your purchase in general, which is correct. You can click here in case you want to see more on VAT being charged to your purchases.

What you saw in your transaction details was just the breakdown of item price, postage, VAT, and order total.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@moldosgifts wrote:

There has been bit off discussion on the forum regarding the February the 4th Buyer Fee.

With regards to auctions this has been answered here previously but confusion still reigns.

Auctions what will happen on the 4th for auctions already midway through.?

Will they suddenly get the Buyer fee added thus changing the price or will eBay let it run until ended then apply on relist.

 

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Hi moldosgifts, thanks for your patience on this.

It will work the way I said, if the bidding process starts before the 4th of February, the listing won't be impacted by the changes, so it will be handled/processed in the old/current way. If the bidding process starts after the changes take effect, then yes, the listing will be impacted by the changes.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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