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@Anonymous wrote:

Thank you.  Sorry I wrote the post under my own account.  The charity in question is CotswoldCanalTrust.

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No problem @Anonymous 

I can see you have also posted on the charity board so once I have an update I will reply to you there.

Thank you,

Kat

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@british-ceramics-and-paintings wrote:

20th January, two days ago.

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Thanks for your reply, british-ceramics-and-paintings.

Yes, that could be right, I will double check after the chat anyway just to confirm. 👍

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@nutrafituk wrote:

Hello Dave,

 

thank you for your reply. As already mentioned we tested the very same service from our location to the very same location elsewhere - still returning 3 different dates. Already spoken to CS and they did advise that could be with your dynamic calculation.

 

I guess it is fair to say that their response made no sense? If we deliver within 2 working days why would you show up to 7? Any f your metrics should not be my concern as long as we deliver as advertised? Having lost thousands of ponds just this month I do expect a concrete solution here please.

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Hi @nutrafituk 

Unfortunately, we don't offer one to one support here for account issues. We can't review your account to see if there's an issue that might be causing a drop in sales like you're seeing. Without reviewing your account it's not possible for me to give you a concrete solution. 

Thanks,

Dave

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@1956glyn wrote:

Hi

 

Can someone please explain to me why my profile picture has disappeared the past few days?

 

 

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Hi @1956glyn 

I'm not aware of any issues with profile pictures are you unable to update it?

Sometimes when we're running updates it can affect where the pictures are stored. Adding the image again usually resolves the issue. 

Thanks,

Dave 

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@fatbobfan wrote:

I have received last Friday a Compliance Document requeston 18th January for a 'Fresh' listing, listed 14th January

 

My inventrory excludes all EAA & NI countries, Double checked by a regular poster @4_bathrooms 

 

Additional contact from another Baby Toy seller who has also received a new Compliace Doc requests

 

Why?

 

All three of us have the understanding that excluding EEA&NI wold stop inventory being removed.

 

Cant ask the Compliace Department as they have no communication with us, the customer

 

 

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Hi fatbobfan, thanks for your question.

Due to the nature of your query, this has to be properly reviewed in order for you to get a specific reason. Since we are unable to review this for you, I wouldn't be able to confirm why this is happening. However, you can contact our customer service team, so they can look into it for you.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@parsley2003 wrote:

Absolute nightmare all my postages changed i was added to business postage opted out now but it's saying i post worldwide on parcels which i dont. Someone in Ireland bought an item, i don't send to Ireland and the postage wasn't even right was £5 when it should be £8.60. Some prices are too high some too low. Is a bot making all this up? I have never seen such a mess tbh in 20 years of being on here. And now cannot make any offers at all

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Hi @parsley2003 ,

I'm not sure what has occurred for your postage options. Check your postage locations in your account settings to see that countries you don't post are excluded. 

With regards to the offers this is a technical issue that was reported today. There is an open ticket with tech for this so I will add your account to it. There is a main thread on it in the technical issues board and any updates on a fix will be posted there.

Thank you,

Kat

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@fatbobfan wrote:

They dont have access to Compliance Department either

 

Suggestions apart from CS?

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Thanks for your reply, fatbobfan.

Who exactly requested that? As in, who emailed you exactly, was it us?

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@fatbobfan wrote:

eBay Regulatory Team

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Thanks for confirming fatbobfan, I've just checked there and I see no communication on this from us to you since Friday. If it was from us anyway, all instructions on how to resolve this, should be in the email as well, so I would recommend doing it that way.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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