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@ak_craft_crazy wrote:

marco@ebay  thank you but this is not the only one and as you and dave@ebay will be aware i have repeatedly raised this concern with EDD for over 2 years now and nothing is being done. I have even spoken to the shipping team via email but every time it just falls on deaf ears. I have already emailed them about this on Monday.

 

The item number is 154998235286

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Hi ak_craft_crazy, thanks for your reply.

I will flag this with them anyway if that's ok with you, and as soon as they get back to me, I will post back here to let you know.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@custom-giftsuk wrote:

Would it be possible for one of the moderators (kat@ebay, marco@ebay and dave@ebay) to drop me a personal message in regards a subject that would be better off in private please

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Hi @custom-giftsuk 

We don't offer one to one support with issues so you may need to reach out to CS for support. If you want to PM I'm happy to have a look and see if it's something I can help with though. 

Thanks,

Dave

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@ak_craft_crazy wrote:

Also whilst im hear, I have raised this on a couple of occasions over the last 6 months or so. When a buyer purchases a personalised item and does not leave the full details for that item please can you allow sellers to change the dispatch time and inform the buyer of this?

We always have a number of buyers who do not leave sufficient details for the personalised item, so we message them asking to confirm. Most reply a day or so later which means we have missed the dispatch timeframe. We then dispatch the item as soon as possible once we have the full details but as it is passed the dispatch timeframe it goes against us as a seller which affects our seller rating. This is something that is not our fault and should not be counted against us.

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Hi @ak_craft_crazy ,

That is a fair point to raise and I will share it as feedback with our shipping team.

Thank  you,

Kat

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@Anonymous wrote:

Re. the recent email about updates to Payments Terms and usage, and holding of funds for private sellers. The info here Changes to funds availability | eBay.co.uk states:

 

To get your funds faster, we recommend using Simple Delivery or other eBay postage labels, which include tracking, and sending your order as soon as possible after the buyer pays. 

 

However in a quote from a transcript between various ebay bigwigs, it seems to suggest that it will be compulsory for UK private sellers to use Simple Delivery.

I appreciate that you may not have an instant answer to this, but I would be obliged if you could find out ASAP and add the info to this thread, please.

This is something that needs to be addressed with a clear announcement - not just the waffly legalese document that the link in the email linked to. I think many private sellers will find being forced into Simple Delivery a step to far, not to mention a wait of up to 2 weeks for their money.

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Hi @Anonymous 

I haven't seen any official comms to say Simple Delivery will become mandatory, but I will raise the question with the policy team. Once I have more on it, I'll post an update.

Thanks,

Dave

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@guymafo wrote:

Hello Community Team

Glad the issue with .com site opening from the community boards has been sorted.

When searching from .co.uk please can we have a default location setting for UK, I don’t want to see China or USA unless I filter for them. 

Given the UK site is making changes in the coming months I’m sure UK businesses would appreciate the bump. 

GM

 

 

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Hi guymafo, thanks for your post.

That's no problem, we can definitely pass that on as a suggestion. Anything else, please feel free to let us know and we will be happy to pass on your feedback.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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@ak_craft_crazy wrote:

kat@ebay 

Thank you, please can you suggest they allow personalised items dispatch by dates to be changed. The buyer can be made aware if it is changed of course. A number of other selling sites do this and it works perfectly.

 

As of now we have 9 orders waiting for confirmation from the buyer some of which have been waiting 3 or 4 days for them to come back to us. All of these once dispatched will then go against us.

 

Yes we could cancel the order and tell them to re order with the full details but in past experience they do not re order which leads to a loss of income for not just us but yourselves aswell.

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Hi @ak_craft_crazy ,

Yes, cancelling them would be a work around but does create more work on the buyers side to order again. The functionality for something like this would require a big change but I will raise your point. 

Thank you,

Kat

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@555njp wrote:

Just one more question as it’s relatively quiet this week.
Why have the ‘have us call you’ and ‘live chat (talk to an agent)’ options been removed from help?
Are they coming back?

Thanks,

Neil.

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Hi @555njp,

Its not that they have been removed,  depending on the volume that is being handled at the time some options might not be available. Right now as it is peak season eBay would be handling very high volumes so those options may not show as available during very busy times.

Thank you,

Kat

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@cobwebcottage wrote:

Hi Dave,

You asked me to send you a  private message last week. Just checking, did you receive it?

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Hi @cobwebcottage 

Apologies, I did get the message. I sent off the report and I didn't hear back. Ill chase it down after the chat and I'll come back to you ASAP. 

Thanks,

Dave

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