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anita@ebay wrote:

---

@pg_kicks wrote:

Hi,

 

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

 

Thanks though.

---

 

@pg_kicks, thanks for your reply.

 

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

 

Thanks,

Anita

---

Hi @pg_kicks,

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

Thanks,

Anita

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@welshdragon-antiques wrote:

Hi Marco

Thanks for your response, my items are mainly pottery & glass and therefore not customs restricted. If you could have a look I would be grateful

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Hi welshdragon-antiques,

Just a quick update on this, our technical team has reviewed this for you and they found no issue at all, so this wouldn't be considered a technical issue as it is working as designed. This is because the number of items that appear in the storefront page depends on several scenarios like Item Quantity Availability, Item Visibility, Seller or Item Blocked, Some Categories might Block Items on Specific Regions.

Thank you,

Marco

I am currently away on my sabbatical, and will return in July. Please expect a delay in my reply



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anita@ebay wrote:

---

anita@ebay wrote:

---

@pg_kicks wrote:

Hi,

 

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

 

Thanks though.

---

 

@pg_kicks, thanks for your reply.

 

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

 

Thanks,

Anita

---

Hi @pg_kicks,

 

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

 

Thanks,

Anita

---

Hi @pg_kicks,

I just wanted to touch base on this one. It has been escalated further, which is a great move. While I am unable to guarantee the outcome or have an ETA when/if this is going to be implemented, the teams are looking into it. I'll continue updating you if there is any change.

Thanks,

Anita

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anita@ebay wrote:

---

anita@ebay wrote:

---

anita@ebay wrote:

---

@pg_kicks wrote:

Hi,

 

You can do if you like but from past experience of waiting to hear anything coming back it will be a exceptionally long wait, I have a few emails from other staff members in eBay so I will fire off a few emails, was hoping it would just be an error (one of hundreds currently on the site) that you know of.

 

Thanks though.

---

 

@pg_kicks, thanks for your reply.

 

I have reached out to them for more info. Either way, you'll hear from me by the end of the week.

 

Thanks,

Anita

---

Hi @pg_kicks,

 

Just wanted to let you know I am communicating with the Authenticity Guarantee team, and I will keep you posted more on this next week.

 

Thanks,

Anita

---

 

 

Hi @pg_kicks,

 

I just wanted to touch base on this one. It has been escalated further, which is a great move. While I am unable to guarantee the outcome or have an ETA when/if this is going to be implemented, the teams are looking into it. I'll continue updating you if there is any change.

 

Thanks,

Anita

---

Hi @pg_kicks,

I received an update on this and the team has advised that it's been resolved. The Premium benefits should now apply to your listings, while using eBay delivery service to authenticator. For example, I checked the listing 325870997812 and can see that Premium service badge is now displayed on your listing.

Thanks,
Anita