Re: International sales treated as Simple Delivery

luisjon · ‎31-05-2026

For months now any sales I have made to buyers outside the UK that include an item of £20 or more are being treated by the eBay invoicing system as Simple Delivery sales. So if I try to invoice the buyer I have this message, in blue, at the top of the invoice page: "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." So the system will not let me send a (correct) invoice

I have had two lengthy 'phone conversations with eBay people about this. They have promised that it will be dealt with but months later I the problem continues. They have advised me to contact affected buyers, ask them to pay whatever their systems shows, and then for me to make a refund of their inevitably overpaid postage. Clearly this is totally unsatisfactory, as well as being a pain for me to explain to the buyers.

Anyone else affected by this? Any ideas about what to do about it?

str11p · ‎31-05-2026

Are you using GSP or posting directly to the other country?

Do you have a recent item number of such a sale, that you are willing to put on the thread?

luisjon · ‎01-06-2026

I post direct to other countries. This the item number of a sale I recently had problems invoicing correctly: 327150488837
Thanks for your interest
Sent from my iPhone

luisjon · ‎01-06-2026

I post direct to other countries. Here's the item number of a sale I recently had problems with invoicing correctly: 327150488837

Thanks for your interest.

str11p · ‎01-06-2026

I can't directly answer the question - and I've only had one overseas sale recently, which was via GSP. Hopefully someone else will answer.

If you like, I can ask various questions which might (or might not) help identify (or a small chance solve) the issue. You say you've have two length conversations with ebay, so a third is always an alternative, to me...

First such question is:

Has (or can) the buyer used the "request total" (or similarly named) option to ask for the total. I think they have to provide the delivery address at that stage, so (in theory) ebay should know it's nothing to do with Simple Delivery.

For 327150488837, what amount did you enter for postage for the buyers country? (either on the item or on tables), how much did they pay? how much did you receive? On the Order page, does it break down the costs? Could the difference be taxes, import fees etc.?