I recently purchased 3 mugs but ordered the wrong ones. I started a Return this item request.

All three mugs arrived in one package at a discounted postage rate. The return labels showed as 3 separate items each with their own postage. I returned all 3 in their original box and used one of the qr codes. Now I have received a refund for 1 mug (the one from the qr code) but not the other 2 that I returned.

Any advice on how to get the refund for the other 2 that I returned would be gratefully received.

Hopefully there is a solution but I cannot find any way to sort it.

The seller says that they spoke to ebay and were told that I should enter the tracking number for the qr I used in the return requests of the other 2. I can't see any way of doing this.