Refunds - Is there a system bug?

will_6370
Contributor

‎31-05-2026 8:57 PM

I have just done a refund to a buyer out of courtesy. The item was delivered by Evri to a neighbour and then to my surprise I received the item back.

I started a refund and the process is still running although I have had two emails telling me the buyer has been refunded and I can see the balance on my account has been reduced by the refund amount. The advice on the screen states I should receive an email stating how the refund money has been taken but nothing has arrived.

The circle icon that goes round and round when the process runs is still going round so what could the process be doing now? Is there a bug in the system? Can I logoff now or does the process need to complete first?

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john1297576
Pro Mentor

‎31-05-2026 9:15 PM

If you refund, while still on hold, ebay requires funds from another source usually money already in your ebay account or bank account, and when they send you details of refund they show details.

 

I would guess that refund was made from your cleared ebay balance if you can see it.

 

I have twice recently refunded small overpayments of postage, on same day received, before being released and ebay just took from funds already on my ebay account.

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