Payments on hold

tjrs74_8
Contributor

‎28-05-2026 6:11 PM

Suddenly the bank account and bank card I use are now not suitable and my payments on hold and ebay are basically saying stuff you. Has anyone else had this issue and if so what happened 

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john1297576
Pro Mentor

‎28-05-2026 6:15 PM

Why are your card and Bank account no longer suitable?

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tjrs74_8
Contributor
In response to john1297576

‎29-05-2026 1:59 AM

I have no idea Sent from my Galaxy
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tressygirl
Pro Mentor
In response to tjrs74_8

‎29-05-2026 6:15 AM

You need to contact Customer Services ask them to explain why your bank account is no longer suitable.

 

Contacting eBay Customer Services it's not easy nowadays to get a live agent , and you do need to speak to an agent not a bot for this.

 

Some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

 

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

 

https://www.ebay.co.uk/help/eua?id=5190

 

Lines open between 8 a.m. to10 p.m. on weekdays.


9 a.m. to 6 p.m. on weekends.

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