Account On Hold

oliverwalters23
Contributor

‎27-05-2026 10:37 AM

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware all items are tracked anyway. So i am at a loss, has anybody had the same issue and if so how did you rectify the issue? Any feedback would be gratefully excepted

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tobiasd4
Experienced Mentor

‎27-05-2026 10:43 AM

Another seller has had this issue.

They too were an unregistered business, so I suspect this is the reason.

Upgrade to business seller.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710

oliverwalters23
Contributor
In response to tobiasd4

‎27-05-2026 10:55 AM

Thank you for responding, will that rectify the issue ?

0 Helpful

tobiasd4
Experienced Mentor

‎27-05-2026 11:39 AM

It will certainly help.

But only CS can advise if hold will be removed.

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oliverwalters23
Contributor

‎01-06-2026 12:32 PM

I can not seem to be able to talk with anybody anymore, so am at a loss

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tressygirl
Pro Mentor
In response to oliverwalters23

‎01-06-2026 12:51 PM

Customer Services will not discuss  any restriction with you , but register correctly as advised , and you'll be trading correctly, any hold for that reason would be lifted.

 

If you wish to, contact eBay Customer Services , it's not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.

 

Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.

 

https://www.ebay.co.uk/help/eua?id=5190

 

Lines open between 8 a.m. to10 p.m. on weekdays.


9 a.m. to 6 p.m. on weekends.

 

@oliverwalters23 

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