I agreed a return and posted myself but didn't include tracking information

angusmacqueen
Visitor

‎21-05-2026 12:06 PM

My return was agreed and when it came to sending the item, I personally paid because I wanted insurance. Now I can't find a way to enter the tracking information on the return. Apologies if you don't understand fully, I am severely disabled 

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**peaseblossom**
Experienced Mentor

‎21-05-2026 1:11 PM - edited ‎21-05-2026 1:11 PM

Go to your Purchase History, find the return and select "View return details".   Under the tracking info select courier from the dropdown list and enter the new tracking number.  Then mark as sent.

 

If you  have any problems with that contact eBay on your phone only (not a laptop or PC) to ring them or request they ring you.   So view this link on your phone:
https://www.ebay.co.uk/help/eua?id=5190

They should be able to change it for you.

 

@angusmacqueen 

 

 

 

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