Restriction on account

plumbersfirstcall · ‎06-05-2026

Restricted for a month now no one is getting back to me even though they say upto 72 hours all stuff they requested sent to them and can’t take my money out but they are still allowing me to sell which surely can’t be right it’s my money

anyone else have this problem also the customer service people are so rude and unprofessional

jckl1957 · ‎06-05-2026

If your funds are being held. you could put your site on 'time away' until this is sorted out.

Obviously, only Ebay can sort out your issue. It might be worth submitting the documents they asked for again, making sure all scans etc. are clear and complete.

One issue is that you are trading (buying to sell) using a private account.

You are not paying Ebay selling fees and, with a 'no returns' policy, you are denying your buyers their consumer rights.

Maybe when your current issues are sorted, you should change to a business account and trade legally.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

plumbersfirstcall · ‎06-05-2026

And how do I change the my account setting to business account?
And also the returns thing you also said bout?

No one is getting back to me through email

jckl1957 · ‎06-05-2026

https://www.ebay.co.uk/sellercentre/selling/create-ebay-business-account

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

plumbersfirstcall · ‎06-05-2026

I’ll sort it once they release my funds

Have you ever had a restriction put on you that they hold your money? And
if so how long did it take for them to resolve this?

As like I said I can’t get a reply sent 4/5 emails and they’ve removed the
live chat option also

Thanks for the reply