Labels

darren0692002
Contributor

‎30-04-2026 10:00 AM

My label wasn’t accepted at the post office. Maybe it needs to be changed to a large label. Can this be done ? 

Labels:
0 Helpful

**peaseblossom**
Experienced Mentor

‎30-04-2026 10:04 AM

You can't change a Simple Delivery label.  You can cancel/refund the transaction with the buyer's agreement via the dropdown menu arrow for the item on your orders list.  Then relist with correct postage for the buyer to buy and pay again.

The alternative would be to buy and pay for the postage yourself outside of ebay.

 

 

0 Helpful

darren0692002
Contributor
In response to **peaseblossom**

‎30-04-2026 10:22 AM

Thank you. I can pay for the postage but how would I be reimbursed for the original postage please ?
0 Helpful

*vyolla*
Pro Mentor
In response to darren0692002

‎30-04-2026 11:20 AM

@darren0692002 wrote:
Thank you. I can pay for the postage but how would I be reimbursed for the original postage please ?

You won't be. The buyer has paid for the Simple Delivery label, so when you cancel it they get the refund, not you.

0 Helpful

darren0692002
Contributor
In response to *vyolla*

‎01-05-2026 8:49 PM

I used my own courier as the label didn’t work.
The item has been delivered and I have proof.
How can I get paid please ?
0 Helpful

**peaseblossom**
Experienced Mentor
In response to darren0692002

‎01-05-2026 10:39 PM

If you had free postage on your listing and paid for the label you can get a refund here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

 

The payment will be held for 14 days.

 

@darren0692002 

 

0 Helpful