Inability to list due to Seller performance

Several months ago, some buyers didn't receive their items as soon as they would like to.  This has affected by Seller Performance.  Now months go by and I don't know how to remedy this as I can only sell one item.  Does anyone know how I can alter my seller performance or contact a real person

Once you fall below standard and have restrictions on selling, it is impossible to get back to above standard, until the restrictions end which may take 13 months.

 

In fact as the number of sales you make are so reduced, the % of your defects increases as time passes and old sales fall out of the calculation, without new sales to replace them.