Has anybody been away from ebay for a few years and recently started buying again?

I've found that so many sellers now seem to respond with a standard AI generated answer, which more often than not doesn't seem to give you the specific answer you're looking for and you end up in a loop but with no answer so end up not buying. Also, a lot of answers feel a lot more abrupt now than they used to, like a lot of the friendliness between buyers and sellers has gone.