Trying to contact seller no reply

daz7704
Member

‎16-04-2026 8:43 AM

Hi all

I am trying to contact a seller regarding an in car wireless phone charger that has stopped charging my phone.

For 3 days I have left a message but no reply the seller still is active with other items. Also tried to contact Ebay but item isn't showing on virtual assistant as so I can make the relevant actions please help 

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john1297576
Pro Mentor

‎16-04-2026 8:54 AM

When did you buy?  Money back guarantee is only for 30 days!!

 

How did you buy? Purchases should show in ORDERS, unless you bought as a Guest in which case the confirmation email from ebay will give details https://www.ebay.co.uk/help/buying/paying-items/buying-guest?id=4035&st=3&pos=2&query=Buying%20as%20...

 

Why you need virtual assistant I cannot think.

tobiasd4
Experienced Mentor

‎16-04-2026 10:38 AM

Your feedback shows no items for last 6 months, so I suspect you are past 30 days ebay MBG.

You could try your payment provider or https://www.citizensadvice.org.uk/

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