Blocked account

srjgroundworks_3
Member

‎09-04-2026 5:44 AM

Ive been a customer with ebay 8 years,and because I couldn't  provide  a receipt for a item I sold ,they blocked  my account, I spoke  to customer  service, they couldn't tell me why but said my funds would  not be released  for 190 days then Cs hung up on me,

Any advice greatly  received 

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tressygirl
Pro Mentor

‎09-04-2026 5:49 AM

eBay do ask for receipts if some high value items were sold .  Was it for the phone?  You sold it twice.  Did you have 2 , that may raise cause to ask for receipts,  or did you have a non payer?

 

Those are the rules I'm afraid,  if no receipt can be provided for when asked,  eBay can hold your payout for it,  for longer.

 

@srjgroundworks_3 

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