Return

malasent
Contributor

‎02-04-2026 3:42 PM

I sold an item but the size I put it as wrong and buyer wanted to return and I accepted the return and created a postage as well but I didint get my item returned

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0 Helpful

jckl1957
Experienced Mentor

‎02-04-2026 3:44 PM

Has the buyer been refunded?

If they don't use the label you provided, you won't be charged for it and you are not expected to refund until you get the item back.

Buyers do sometimes start return cases but then don't bother to complete the process.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
0 Helpful

malasent
Contributor
In response to jckl1957

‎02-04-2026 3:55 PM

It has been refunded and created the postal label as well but I didn't get
the item back. It's says case is closed. I can't understand. No way to
contact eBay direct.
0 Helpful

jckl1957
Experienced Mentor
In response to malasent

‎02-04-2026 4:28 PM

Did you refund the buyer?

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
0 Helpful

papso22
Experienced Mentor
In response to malasent

‎02-04-2026 4:30 PM

Once you refund the ability to create a label disappears as it is assumed you don't want the item back.

 

 

malasent
Contributor
In response to jckl1957

‎02-04-2026 4:30 PM

Yes
0 Helpful

jckl1957
Experienced Mentor
In response to malasent

‎02-04-2026 4:32 PM

As advised, once you refund the buyer, they can't access the label or send the item back.

You should never refund until you get the item back.

If you still want it back, you will have to contact the buyer and try to organise a return.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)