Request for Refund – Unexpected International Shipping Charge

ashley_rose55
Member

on ‎13-03-2026 12:04 PM - last edited on ‎13-03-2026 12:37 PM by Moderator

 

 

Dear eBay Support Team,

 

I am contacting you regarding an order I recently placed on eBay.

 

At the time of purchase, the listing clearly showed the item price and the seller’s shipping cost, which I paid in full during checkout. However, after completing the purchase, I was additionally charged $50 for an international shipping fee.

 

This extra charge was not disclosed anywhere in the listing or during the checkout process. I also contacted the seller directly, and they confirmed that they did not set any additional international shipping fees and did not receive this $50 payment.

 

Based on this, it appears that the additional charge was applied by eBay rather than the seller.

 

Since this fee was not clearly communicated prior to payment, I am requesting a refund of the unexpected $50 international shipping charge.

 

Please let me know if you need any further information from me to review this request.

 

Thank you for your assistance.

 

Kind regards,

Labels:
0 Helpful

*vyolla*
Pro Mentor

‎13-03-2026 12:48 PM

It's not possible to authorise a payment for more than the total showing at checkout, eBay cannot take any payment after authorisation.

 

What's the listing number?

tobiasd4
Experienced Mentor

‎13-03-2026 1:10 PM

Sounds like seller used GSP.

You pay seller to post to GSP centre, they then invoice you for international postage & import fees.

If you check listing, under postage, it says "fees may be payable"

You are the importer so are responsible for these, refusal to pay them invalidates ebay MBG.