Buyer says item was damaged

flagday71
Contributor

‎11-03-2026 6:39 AM

Hi , just wondering if anyone could advise.  My buyer says the gilet I sold has a tear on it asking for a return.

I'm sure there was not any damage on it. I've been buying-selling on Ebay for 15 years.

Never had any issue with buyers before. He sent me a pic of the tear.

 I checked the item thoroughly. 

Is there any way I can proof the item was not faulty?

0 Helpful

papso22
Experienced Mentor

‎11-03-2026 6:47 AM - edited ‎11-03-2026 6:49 AM

There is no way to prove the item was not faulty, there is also no way to prove the item you sent is the one in the listing.

 

It's your word against their's and ebay will support the buyer.

flagday71
Contributor
In response to papso22

‎11-03-2026 5:13 PM

Thank you for the reply.

Sent from Outlook for Android<>

papso22
Experienced Mentor
In response to flagday71

‎11-03-2026 5:45 PM

Sorry it's not better news.