Buyer wants to cancel

marina7575
Contributor

‎06-03-2026 10:39 AM

Buyer want to cancel the order and I already purchased the postage label. Asked for the label refund and was waiting for the funds to clear. The cancellation request got passed by 3 days and now unable to accept it or raise a new one. EBay changed promotion fees so I am effectively out of pocket. What shall I do?

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*vyolla*
Pro Mentor

‎06-03-2026 10:47 AM

You should still be able to cancel the order, what message comes up when you try to do that via the blue button on this eBay guidance page:

 

https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=H...

 

 

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marina7575
Contributor
In response to *vyolla*

‎06-03-2026 10:51 AM

It says:

A cancellation already exists
You cannot cancel this order because a cancellation exists on this order.

I then go to see the cancellation request and get this message:

We could not proceed with the cancellation request because you did not respond within the three days. Please contact the buyer.

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