Re: Return

ja905778 · ‎30-04-2026

Hi I bought something off ebay that I want to return the item was not as described and also faulty I have started a returns procedure but on it I put faulty and not , " not as described " can I cancel the returns and then start a new one ?

lucy_farmer · ‎30-04-2026

As long as you picked the 'not as described' option, you should be fine; the automatic system won't care how you have described the problem.

There's 2 or 3 options to choose from when opening a case ;

1. not received. (obviously not your case!)

2. not as described (choose this one....)

3. -but only in the case of private sellers- is 'damaged in post' .

ja905778 · ‎30-04-2026

Hi thats great thanks but I'm not sure which option I chose can cancel
returns then start another ?

lucy_farmer · ‎30-04-2026

I wouldn't cancel and start again... I'm not sure that's allowed!

Was it a private or business seller?

As long as you *didn't* choose 'not received' ( as that usually has tracking proof that you've got it) you should be fine...

jckl1957 · ‎30-04-2026

@lucy_farmer has given you good advice.

Do not cancel the return - you won't be able to start another one.

You said the item is faulty and that is the reason you have chosen so just continue with your case.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)