Please help

sop-50383
Member

‎28-03-2026 10:13 PM

Hi, I bought an item on eBay 8 months ago that was allowed on the platform. I haven’t used it and recently tried to resell it, but my listing was removed as counterfeit.

 

I trusted eBay when I bought it and now can’t sell it. Can anyone advise how to appeal this or if I can get a goodwill refund/credit?

 

Thanks!

Labels:
0 Helpful

**peaseblossom**
Experienced Mentor

‎28-03-2026 10:33 PM

Sorry this has happened to you but it's far too late to get a refund via ebay or your payment provider.   If an appeal is available there would be a link on the email ebay sent you but I've never heard of anyone winning an appeal after an item has been removed due to being counterfeit.    

 

0 Helpful

style_wise
Conversationalist

‎28-03-2026 10:37 PM

The eBay message for takedowns can be misleading. It does not necessarily mean that the item is counterfeit. Is the designer/maker on eBay's VeRO list? They may not allow you to sell their products.

Verified Rights Owner (VeRO) profiles | UK Seller Centre

 

Also the sale of some items are restricted or prohibited.

Policies on restricted or prohibited items – overview | eBay

 

You can request a Callback to ask about a courtesy refund, but usually eBay Customer Service won't help if more than 30-days have passed since purchase.