Chinese power cord

beksa10
Contributor

‎18-01-2026 7:56 AM

 I bought a yogurt maker and it has a chinese power cord.This was not mentioned or shown in the item description.I am so disappointed (I'm lying,I'm angry)as it was supposed to be a gift.What should I do?Is it a good reason to ask for a refund?How could the options :''Item doesn't match the description or not as described''be the reason for the return ?if it just was only not mentioned .So there was no lie but just the lack of information.

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tressygirl
Pro Mentor

‎18-01-2026 8:34 AM

If it doesn't work in the UK with no  mention that it's not viable for use here then, yes open the return case for item not as described.

 

I'm presuming then it was bought from a seller registered in China?  If so,  don't be fobbed off if the item had a UK location listing for the seller to tell you it needs to go back to China and you're liable for the postage. That's incorrect on both counts.

 

The item goes back to the address in the UK ,  and the seller pays for the return of the item IF they want their item back first.

 

On opening the case listen to excuses or promises from the seller,  they have 3 days to refund or send that postage label,  if they don't,  you need to escalate on day 4,  eBay step in and force the refund.

 

@beksa10 

beksa10
Contributor
In response to tressygirl

‎18-01-2026 9:30 AM

 It says postage :located in the UK,there is also full english address in the sellers' details.The label does not show 

the sellers' address,just 2 chinese letters.I think CNDS may mean it came from China.

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beksa10
Contributor
In response to beksa10

‎18-01-2026 9:32 AM

I just checked the tracking information.

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thesmokingrunner
Advisor
In response to tressygirl

‎18-01-2026 12:19 PM

Excellent advice as ever @tressygirl but you missed out the word "don't" in the last paragraph - I think it should read "On opening the case don't listen to excuses or promises from the seller..." 

 

@beksa10  CNDS Express is a courier company which suggests the item was either shipped from China, Hong Kong, Singapore or possibly purchased on AliExpress, with the seller having it shipped directly to you. The last possibility would explain the Chinese characters on an Evri label.

 

No matter - if it has a Chinese power cord and cannot be used in the UK then follow tressygirl's advice and open a Not As Described return case - but remember to include the word "don't" in the last paragraph... : )

 

tressygirl
Pro Mentor
In response to thesmokingrunner

‎18-01-2026 5:06 PM

@thesmokingrunner wrote:
Excellent advice as ever  but you missed out the word "don't" in the last pa...

 

 

Aaargh, Yes  apologies    the above is DEFINITELY  a  DON'T  listen to the seller !  Sorry ! 

 

 

@beksa10

@thesmokingrunner

Anonymous
Not applicable

‎19-01-2026 4:46 PM

Is it a good reason to ask for a refund? dam right it is. your in uk you you should expect a uk plug,  unless they said otherwise in listing which they haven't. so yes open case as not as described.

nigel_paul_wright7557
Engager

‎20-01-2026 10:48 PM

Chop off old plug and fit a new UK plug.

 

Or buy an adaptor.

 

black-cat2
Contributor

‎28-05-2026 8:11 PM

It is actually  illegal to sell an electrical item which does not have a UK power cord. So you  have every right to a full refund. Ebay will understand this.  

*help_no_brakes*
Conversationalist
In response to black-cat2

‎29-05-2026 8:38 AM

@black-cat2 wrote:

It is actually  illegal to sell an electrical item which does not have a UK power cord. So you  have every right to a full refund. Ebay will understand this.  

eBay will NOT understand this after 5 months.