Funds not fully available

joshol-4189
Contributor

‎22-05-2026 9:17 AM

I sold a card for £23 and the funds were meant to be available today but I only received £7 of the funds available. The buyer paid for postage and I was deducted £2.10 for promotion fees but I don't understand why I didn't get the full amount. Will it be sent later on in the day?

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cobwebcottage
Advisor

‎22-05-2026 9:27 AM

Click on the Order Details above the picture of the item sold. On the right side, it will say order earnings. You can also choose to see a breakdown with fees paid.

You may also need to check your payment summary in the seller hub to see an overview of all income and outgoings.

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joshol-4189
Contributor
In response to cobwebcottage

‎22-05-2026 9:45 AM

On the order details I should of received 20.67. the 20.67 has been taken out of my pending amount but I've only been given 7

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cobwebcottage
Advisor
In response to joshol-4189

‎22-05-2026 9:57 AM

You need to check your payment summary which will give you a running total.

If you think it is wrong, call CS. 

 

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