I think ebay is struggling in some categories. I also think thr problem they have is they've allowed too many sellers on board, so theres an increase of poor sellers and more customers experiencing bad shopping experiences and ultimately buying elsewhere. Im no expert but having seen the sales in my category and their feedbacks in relation to others etc

Thankyou for your reply.  There's definately something going wrong with ebay - It's a pity that Customer Services don't know how to handle the situation, and to be honest - they don't really care either.