---

@astrorepair wrote:

UPDATE:

 

Just received a response from eBay.  Case is now closed with the following:

 

"We've reviewed your case and have decided to issue the buyer a refund of £55.00 without any impact to you.

This case is now closed. You aren't required to reimburse the buyer or eBay and this case will not be counted in your seller performance evaluation."

 

I also see the funds have now been released to me.

 

So sounds like it should be sorted out now?

 

 

---

As the buyer has been refunded by eBay there's nothing else for you to do nor is there anything else the buyer can do. If the buyer makes any further demands just make sure the "Don't allow blocked buyers to contact me" option is enabled here then add their eBay user ID to your block list here.

I checked that page and just have 1 case showing there. Reason is still "The item doesn't match the description in your listing." and both the case/return IDs show there (which are different). Status is now closed though. 

Just to clarify, the "Arrived damaged" reason appeared on this page.

It is still on that page. 

---

@astrorepair wrote:

I checked that page and just have 1 case showing there. Reason is still "The item doesn't match the description in your listing." and both the case/return IDs show there (which are different). Status is now closed though. 

 

Just to clarify, the "Arrived damaged" reason appeared on this page.

 

It is still on that page. 

 

 

 

 

---

Just to clarify it sounds like one is a case and one is a request. The Return ID and Case ID will be different within each one but if you check the Return ID in the "The item doesn't match the description in your listing" case then check the Return ID in the "Arrived damaged" case are those Return IDs different?