Mmm, I think that's probably just coincidence (paying RM separately the 30p collection fee and them actually turning-up), as I've had Ebay-booked no-fee RM collections with bring-label that worked fine. BUT it's so unreliable in them actually turning-up half the time, hence users still needing the QR code to print at a Post Office if they don't want to print the label themselves at home.