Found one of my oversized items i listed as Parcelforce is now a medium parcel ? ,i did ask CS if  this was sold it it covered as it will be oversize (over 61cm) no real answers  but saying it would only be a extra 50p/£1 but sure RM charges alot more if over the size stated ,but did tell be about the £800 workaround ,,it works but what a time waste ,

Sold my first SD - a camera lens. Converted to SD by Ebay automatically and recommended a large letter...!

I revised the listing to be a small parcel which was accepted in the listing.  Took an offer on the lens and the postage paid by the buyer looks to be for a large letter, Ebay instruct me in the seller instructions to use small parcel? The label I printed had no cost or size/weight but said Market Place Seller.  I hope this will get delivered OK with no extra charges.

Yet again it looks like their system coding is faulty - charge large letter and tell me small parcel for somthing that simply couldn't be posted in a large letter.

I just had a great (!) chat with an agent online. It long, but worth reading!

I asked "I would like to know how I stop using simple delivery and also why you have forced UK prvivate sellers to use SD please?"

I then got the standard lines, so I asked again "Can you answer my question please? How do I stop using it?And why have you forced it on UK private sellers"

After a pause, I was told "Simple Delivery is now the standard for eligible listings, opting out is not possible"

There was a bit more chat when I had to explain the agent had used the term business when I am not a business, just a private seller, then I went for the direct question;

"Is it true that eBay are trying to force out private sellers, because if you read the eBay community, that is the rumour"

I was told (it's in my transcript) "Absolutely not it is same as saying that UK government does not want Uk peoples staying in UK"

I asked "What does the UK government have to do with this! That's a very poor comparison! I send my items via Royal Mail and they have compensation included through that, so I do not need eBay "protection" thank you!"

They replied "It is a way of saying not the best but we really need you and want you to succeed and stay here on ebay, I will be happy to send your opinion on the postage policy team"

I said "Please do, I think if someone actually reads the eBay community posts about this, you'll see that a) you are losing people and b) there are so many problems with it"

I then asked if the only way to avoid SD was to offer free P&P and was told "Sort of yes that will work and also business account is not part of simple delivery"

I replied with "I am not a business, I have already told you that! My interpretation of what you just said validates the rumour about private sellers! You are saying if I become a business, I don't have to use SD!"

There then continued the conversation with the agent trying to sell SD to me and claimed that eBay had done data analysis and found 78% of sellers had probelms selling? I said I had never had a problem in 20+ years!

Anyway, given that the agent was not going to be able to help me anymore, I thanked then for their time and finished the chat.

Doesn't look good does it!

Hi all.

How does one claim if a parcel arrived damaged using Simple Delivery service?  Is it through ebay or Evri?

Start a return through eBay- reason item damaged. Make sure you don't give a reason like change of mind which is when you pay return postage.  The postage contract is between Ebay and evri as Ebay bought the postage not the buyer or seller with Simple Delivery.