Re: Complaints about Evri, please stop using them,...

justintibbs116 · ‎09-01-2026

I think I am now up to 7 missing parcels now. Love using eBay but will stop if you continue to us Evri. An absolute shambles.

kristeltips66 · ‎11-01-2026

I have lost a similar amount. Now prior to purchasing i will contact the seller to see which courier they are using. I also check to see if it is click and collect and the price of postage. If it is Evri i don't purchase. Even as a seller i have removed them from the courier list. Therefore i use Royal mail or Yodel because you can track the deliver.

cheekychippy210 · ‎11-01-2026

lost or damaged all covered under simple delivery.

personally, evri, one lost, one damaged all monies refunded

selling privately was the foundation of this platform.

Businesses, can choose. Businesses have insurance and the ability to write off losses against tax. They can also choose other platforms such as A..... with dedicated drivers?

kingsway99 · ‎11-01-2026

I am now boycotting EVRI. The past 8 orders - 2 lost in the system. One
delivered to a 'neighbour' (never tracked down) 5 not delivered to us but
left at various houses half a mile away. Proof of delivery photograph for
the latest was completely black.

do-598962 · ‎11-01-2026

It’s not always that simple when the items buyers are purchasing are second hand, rare, limited numbers, discontinued or collectors items etc…

These types of items cannot be easily purchased again or at a price they are comfortable with. Hence why buyers are so emotionally charged by this atrocity of a company. It’s purely unacceptable.

cheekychippy210 · ‎11-01-2026

I have had evri deliver next day, the norm 3-4 days. the worst 12 days to scottish island.

Personally, I think the service has got much better since this alliance with ebay..

cheekychippy210 · ‎11-01-2026

the op is not showing any sales. Many on here use ghost accounts to comment. Businesses have a greater choice of courier of which I dare say offer such services for rare collectables. Do businesses offer the buyer a choice of courier or just get what suits their budget? If item lost the buyer gets all their money back. personally I would not get emotional over an item I have not owned, dissapointed it was lost yes.

nebs9999 · ‎11-01-2026

Somewhere in the UK there is a huge pile of undelivered parcels, higher than Mount Everest, and they all have Evri labels on them.

brainuk · ‎11-01-2026

That pile doesn't actually exist my friend. All the parcels that are missing are in the homes of Evri drivers. Some hopefully, will be sold on eBay and get delivered by Evri, which would be REALLY ironic.

cheekychippy210 · ‎11-01-2026

Joe Lycett, I think, done a tv show on hermes, now evri, many years ago. I felt sure such parcels were auctioned off, just like lost luggage and returns.

gruffejones · ‎14-01-2026

Just adding to the pile of complaints, hopefully Ebay listen someday.

Been waiting for a package from a seller using Ebay SimpleBuy. Put my work address which is at a massive building and open 24 hours in London. We receive packages every day for hundreds of staff.

Receive a message saying delivery has been voided and is being returned to seller. Eventually got through to a human customer service agent, had no excuse.

Seems like they can decide not to deliver now.

nebs9999 · ‎14-01-2026

to gruffejones: I hate posting to work addresses. Half the time people don't warn their post-in dept to expect it and pass it on. Post depts open them, ignoring the persons name, and sometimes even throw awy the delivery note, then leave it to one side and an hour later have no idea who it is for. I always use ebay delivery for these type of sales, as if there is a problem it becomes ebays problem.

7866richard · ‎14-03-2026

how are they still in business damaged parcel goods ok but left out on doorstep for all the world to help themselves luckiy i tripped over it on an early run .reputations are hard one and easily lost

petejamesfurnel_0 · ‎15-03-2026

Useless in evri way.

tressygirl · ‎15-03-2026

@petejamesfurnel_0 wrote:
Useless in evri way.

😁

trace-ken · ‎16-03-2026

The worst thing is that Royal Mail now seem to be competing at being a terrible parcel delivery service. I think they cannot cope with deliveries either. In the past month I have had 2 parcels lost and 2 parcels they have damaged and repackaged with items missing from inside. I am starting to wonder what these delivery services do with the items. Do the staff that work there deliberately wreck the parcels to take the goods themselves?

r.jliterature · ‎18-03-2026

I constantly get emails from EVRI saying that delivery failed. I have a box clearly marked PACKAGES and even floddlit at night, so this is a LIE! Why oh why do eBay sellers keep using them? I would happily pay a bit more to use another delivery service. Cromwells used DPD or DHL - I'm not sure which - but the orders ALWAYS come the next day!

claire_leonhart · ‎19-03-2026

You never collected something, maybe. I am saying this with a smile and no attack intention, because there is not tone in writings.

damato12 · ‎22-03-2026

I hate it when, after buying something, I find out that Evri will be delivering it. The worst problem is that they invariably tell me by email that they'll be delivering in about 2 hours. What use is that? I don't stay in all day waiting for deliveries. Secondly, being able to give a Safe Place is good except they only provide a list of places, none of which are useful for me but there is no ability to make any additional Safe Place or amendment to what's listed. Thirdly, items tend to spend days at their hub being processed.

brainuk · ‎22-03-2026

The easy answer, as I stated a while back, is to ask a seller who he/she/it/they/whatever uses for delivery. If he/she/it/they/whatever says Evri, then politely tell them that you will buy elsewhere because of that. If they tell you Royal Mail, then use Evri, then leave them a negative feedback and tell everybody why.