To improve clarity and transparency, from October 31, 2025, eBay will begin issuing separate credit notes for all seller fee, charge, and tax reversals in the EU.
Each credit note will clearly show any credited amounts as well as references to the original invoice.
What is a Credit Note?
A credit note is a tax document that reduces or cancels all or part of a current or previous invoice.
It confirms that a certain amount — such as a reversed fee, overcharge, or refund — has been credited back to your account.
Just like your tax invoice, an eBay credit note is an official accounting and tax document. You should retain it for your accounting records and treat it as a separate document that complements the original invoice.
Together, your invoice and credit note provide a complete record of your transactions — making VAT reconciliation and recordkeeping easier.
Why This Change?
This update:
- Improves transparency and makes it easier to match charges with reversals,
- Aligns eBay’s invoicing process with market best practices.
Our goal is to make billing clearer, more transparent, and easier for sellers to manage.
How to Access Your Credit Notes
Starting November 1, 2025, credit notes will be available in the same location as your tax invoices — provided as:
- A PDF summary (for a quick overview),
- A CSV file (for detailed transaction-level information.
You can download them from Seller Hub or My eBay:
- Go to the Payments tab in Seller Hub (or Payments in My eBay),
- Select Reports,
- Open the Tax Invoices tab,
- You’ll see a list of available credit notes alongside your monthly tax invoices,
- To download, select Summary Download or Details Download.
If you have questions or need assistance, please contact our Customer Support.
