on 11-07-2018 10:58 AM
I sent back an item which the seller sent a return label for and they are saying they didn't recieve it so they won't refund me. I then sent a picture of my postage reciept and I haven't heard from them since. I've sent two more messages asking what's happening and they won't reply. This has been going on now for 2 months. There is no way I can get hold of ebay to get any help!!!
on 11-07-2018 12:36 PM
You've left it too late for eBay to step in now, had you returned it via their eBay returns you would have got a refund.
Do you have a tracking number that shows delivery back to the seller? If so, and you have a PayPal account, log in and open an item not as described there, stating that the item was returned back to the seller on (XXXXX date) via (XXXXXX tracking number).