Negative Feedback Removal

[stinkalou99]

A recent buyer has refused to pay for the item they won in an auction, sending racist and abusive messages to me (I made no response to any of these), quickly followed by placing negative feedback falsely claiming to not have received the item or a refund - quite clever since they have not paid.  Their problem seems to be the GSP shipping charge and they are venting their rage against me.  I am aUK seller and the buyer is in Eire.

If the buyer did not want the item - they just had to ask rather than behave the in the poor way they have.

How can I get the negatve feedback removed as it is a blatent lie and extremely unfair? 

[**peaseblossom** · Accepted solution]

Complete an Unpaid Item case:

http://pages.ebay.co.uk/help/sell/unpaid-items.html

and then contact ebay to get the neg removed - at the very bottom of this:

https://ocsnext.ebay.co.uk/ocs/cusr?query=1455

Ignore subject, they will still help.

[stinkalou99 · Accepted solution]

Thank you - got ebay to call me and they were able to view all the buyers messages to me.
Ebay removed the negative feedback and I blocked the bidder
Thanks to all who messaged their advice.

[cbennissupplies]

if they did not pay for the item after winning then buyer has failed to honour the contract

due to non payment the comment that they received no goods or refund is false, as you state

contact eBay you request removal on the grounds that the statement is false as no payment made after auction was won by buyer and no goods weer dispatch due to following reason.

buyer due to none payment is in breach of eBay policy and should not be allowed to leave feedback 

if any abusive contact was made make a separate report to eBay as that itself is in breach of user policy.

[m25jet]

In addition to the advice you have already been given with regards to this matter, make sure that you add this ignorant idiot to your Blocked Bidders List so that he/she cannot purchase anything else from you in the future and cause you any further problems.