A Seller is using my home address! Help!

[henrriver_25]

I have been receiving a lot of Ebay Return Items to the same Seller over the past few months. I was able to look up one of the items and found that the Seller is using my home address in their business contact information.

I reported this Seller to Ebay (via the online seller report page) - now 3 times, in the past 2 weeks. And yet, I see no change - the Seller's page continues to show my home address - and I received another return item yesterday!

Ridiculous, Unacceptable!

Should I file a police or business bureau complaint? This is fraudulent behaviour as well as potential data privacy law issues - that Ebay does nothing to address.

[rusticrye]

Not sure why you're accepting packages that aren't addressed to you...?  You should be refusing them, or, at the very least, putting them back in the post with 'Not known at this addressed' written on them.

I'm also not sure why you haven't contacted the seller...? That would be the obvious thing to do, and something you should have done months ago. This is obviously a simple error (wrong house number or whatever entered into his registration details), because the seller will have to refund all those buyers when Ebay's tracking proves delivery back to his Ebay-registered address (currently your address).  So he'll have no money and no items.

If you get no response from the seller within a couple of days, contact Ebay (Help & Contact is at top and foot of any page). Use'Request a callback' rather than Live Chat.

@henrriver_25 

[henrriver_25]

I have tried contacting the seller via Ebay messages as well as directly to the email they show in their business details. No responses. I live in a postcode with very few houses - I asked my neighbourhood association if anyone on the estate has the name/business the packages are being addressed to. The answer is that addressee is not known within my postcode. I would understand a simple error in house number --- but, not house number, street and postcode. I've seen other threads that talk about Chinese sellers using fake UK addresses to mislead buyers.
I have no choice with the packages - I am not being asked to sign for them. They are being dropped on my doorstep. And I have to repeatedly go through the process of indicating NOT KNOWN AT THIS ADDRESS, etc... and then, take the packages to the post office. It's a tedious, annoying, time-wasting exercise that I have no time for.

[red_magpie]

There's no evidence that it's in any way fraudulent behaviour, and it has nothing to do with the police.

Have you tried contacting the seller concerned? The obvious answer would be for them to correct their address details.

Otherwise, as these returns are presumabley not addressed to you, refuse to accept delivery or repost them marked "not known at this address".

[henrriver_25]

I have tried contacting the seller via Ebay messages as well as directly to the email they show in their business details. No responses. I live in a postcode with very few houses - I asked my neighbourhood association if anyone on the estate has the name/business the packages are being addressed to. The answer is that addressee is not known within my postcode. So, it's fraudulent - I would understand a simple error in house number --- but, not house number, street and postcode. It's a deliberate act on their part.
I have no choice with the packages - I am not being asked to sign for them. They are being dropped on my doorstep. And I have to repeatedly go through the process of indicating NOT KNOWN AT THIS ADDRESS, etc... and then, take the packages to the post office. It's a tedious, annoying, time-wasting exercise that I do not want.

[john1297576]

I think you must SPEAK to someone at ebay and try to speak to a manager, rather than whoever answers the phone. Try early in the Morning and you may get Dublin, at least they speak English. If someone appreciates that this is likely to be a fraud, then they should act promptly. Alternatively try Live Chat. If not I would suggest you either speak to Trading Standards or the Police. At one time Police Stations had an Office specialising in Ebay Problems and Fraud. Using ordinary methods of reporting I doubt that they even get looked at.

[henrriver_25]

Thanks for the suggestion. I will try this.