How do I appeal a closed case decision???

[babalicious1964]

Hi there, this a bit long winded but will try and explain the best I can.  I sold a vintage Rod  on ebay for my dad to a shipping company called "SHOP AIRLINES EUROPE B.V. "  the reel was in excellent condition, photos of the item show the condition was in perfect with all bits intact.  The rod was also in a cloth holdall and sent in an Alluminium Tube casing, tightly sealed at the top.  A few days went by then this shipping company sent me photos of the rod with the Line Ring Runnners completely removed.  These are woven on tightly and can not be removed without cutting into it.  If anyone knows about Fishing then you would understand.  Striaght away I told them it's impossible for this rod to get damaged this way without brute force and it certainly wouldn't get damaged in an Alluminium Tube casing, it's impossible.  They kept sending me messages saying please "refund" and we will send item back.  Well I refused to refund.  I sent in a report to eBay for them to investigate this company as I have read some similar stories about them on Google with other buyers having the same problem as me.  Anyway to cut a long story short, eBay have found in their favour, in my opinion they have discredited my reputation as a seller because technically it's my word against theirs and eBay beleive the Shipping Company.  I have 100% Feedback and although I don't sell on here that often, why on earth would I want to photograph a rod in perfect condition, sabatage it then send it off.  What would I gain from this?? This shipping Company I was told makes Ebay lots of money and me being an indevidual seller, i was told they would favour them.  I beleive this company have already got an item like they are buying which is damaged and they buy a good one and say that the one they brought from me is damaged because why else would they do this.  I think they have done this with many others from what I have found out.

I will be contacting eBay tomorrow by telephone and appealing because I can not find the option to appeal where the case is open, I'm not brilliant on navigating around the pages.  It tells me how to do but still find "appeal" option.

I will not refund this company whether Ebay favour them or not.  Can someone tell me what happens if you don't refund also?? After this has been sorted out I am closing my eBay Account and won't be using them again.  

Thank You for reading..

[**forum-decorum**]

As far as I am aware BaB ebay will refund for you and chase you for the outstanding money. I also understand they have no quarms about using dept collectors either.

I would suggest that you refund, to keep yourself free from any problems that this could bring then report them to ebay with any concerns and evidence you have that they have done this before. Leave it in ebays hands then close your account when you have an outcome.

With a case like this where the buyer has been suspected of theft then you could report it to the police, especially if there is a large sum of money involved.

[right-then-petal]

Good evening Julie, you may be better of asking on the seller's board if you do'nt get a reply

[right-then-petal]

did'nt see your reply till i posted

[babalicious1964]

Oh Ok Thank You 🙂

[astrologica]

It's a waste of time appealing. EBay always find in the buyer's favour, and also, don't bother to leave the buyer honest but negative feedback, because EBay will remove it for them. The feedback system is a total waste of time. I know this through a similar experience.

[0-anthony-0]

Are you honestly seeking advice, or perhaps only sharing your experience as far and wide as you possibly can, using the question as a device for that purpose?

[saasher2012]

Why did you not ask them to return the item first before even getting into a discussion about refunding?

[papko]

 I can rmemeber getting drunk in a Bar in Amsterdam in 1996 

 I was working on a building site there , and had just taken a good whack of money out the bank (8 grand ) (which I kep in a toll of 1000 Guilder notes ) 

In my top Denim jacket pocket 

 Went in this pub , and they wer eplaying ......chess   hadnt playe din ages , was winning as well , drinks were bought .......................3 hour slater I was staggering about on the way abck to the hotel (300 meters away )

 When BAng , these two young Thugs , stopped us and demanded money 

 I froze , i knew I was going to fall over , and iff I tried to hit them , they would search me ..................

 So i just acted drunk , swayed  and joked and handed over my loose money , about 40 quid ( 100 odd guilders ) 

 they were well pleased and i Staggered off 

 Now I dont hink about the day i lost £40 OP , 

 i think about the day i saved 8 grand