on
30-03-2026
3:48 PM
- last edited on
30-03-2026
5:29 PM
by
kh-sireesha
got a problem with a cordless grinder that i bought from a seller its a brushless motor and it now seems to be sticking when i go to start it,have contacted them and they have told me to contact their aftersales via emai, i cannot find it and they have not answered my last message dated 22/3/26,does anyone know there aftersales email if so could you let me have it so i may continue my conversation, i dont want to send it back just want to see if i can get it repaired
thank you
30-03-2026 3:55 PM
eBay is just a selling platform so cannot reveal any personal information from members. This seller is obviously fobbing you off asking you to contact their aftersales dept. but not giving you the contact details.
Was this a UK registered business, then their full contact details including email should be at the bottom of their listings.
Otherwise, are you within 30 days of the item's last estimated date for delivery just open a case for a full refund.
Link below will explain the process for eBay's 30 day MBG, Money Back Guarantee.
https://pages.ebay.co.uk/ebay-money-back-guarantee/
30-03-2026 5:38 PM
You're going to have a bit of difficulty with that, @3541gary ...
Although items from this seller are listed as located in Worcester if you look at the Seller contact information on any listing it gives the Company Name as WUHAN JIASHIHE ELECTRONIC COMMERCE CO LTD and the address as Hubei, China.
Even if you could find an aftersales email address it will, no doubt, be based in China and the cost of returning anything for repair would probably far outweigh the value of the item (and there'd be absolutely no guarantee it would ever be returned to you either).
You don't mention when the item was originally purchased but it would be covered by the eBay MBG for 30 days ago or, if you needed to open a chargeback with your payment provider, 120 days. Any longer than those times and you will be unable to obtain a refund.
Depending on the time elapsed since purchase/item cost I'm sorry to say you might just have to put it down to experience and write off the cost.
One last thought: Bit of a long shot but the motor body may have become a bit 'gummed up' with residue from anything you used it on. You could try blowing some compressed air through the body/motor to see if that frees anything up.
30-03-2026 6:04 PM - edited 30-03-2026 6:08 PM
tressygirl's advice is the simplest and easiest.
Otherwise I'm afraid that I suggest that you prepare yourself for the possibility that the seller/manuacturer won't handle this or, if they will, that it won't be for free, or that it'd be cheaper to buy a replacement (they might pay for a replacement but don't necessarily expect it).
(I speak as someone who over decades has bought leading good quality grinder makes and has to replace them every few years. Plus I've bought for or been consulted on buying for small commercial kitchens and thus have researched the items.)
It also depends on how often you use your grinder, too. If the manufacturer suspects or claims you've used it beyond its normal expected wear and tear, or even abused it, then their T&Cs allow them to decline to repair it; unfortunately while I doubt that comes into it, it's them that decide that as they act like judge&jury.
They're often still repairable, but for many lower-cost appliances it is increasingly cheaper and simpler to replace than to pay for diagnosis, parts, postage and waiting time.
The right-to-repair rules mainly require manufacturers to provide spare parts and repair information for certain products. The rules don't require that every fault must be repaired, nor that every fault actually CAN be repaired.
I don't know what grinder type you bought, but it's pretty important to buy the right sort of grinder for the item to be ground. Not telling you to suck eggs but, in case it helps, I have, based on a YTuber's suggestion, tried a top quality coffee bean grinder for spices (and obviously keep to grinding spices only in it, and not put too much in it) as it can sometimes work better than a grinder sold as a spice grinder; but such use is likely to make the manufacturer say you didn't use it for its designed purpose = we're not going to repair/replace it.
If the fault is the burrs (which it could be - you say it's sticking), burrs are usually replaced rather than sharpened at home. Burrs can go slightly out of alignment with normal use especially frequent use. Some specialist services (totally separate from the manufacturer) do offer professional re-sharpening or resurfacing for larger industrial burrs (which you'd pay for; the manufacturer won't pay for that), but most home-grinder advice says sharpening is not practical because burr geometry and alignment matter more than simply "making the edge sharp" again. In the early grinder days some people tried to sharpen/resurface burrs using aluminium foil, but these days it's apparently not advised.
You say it's a cordless grinder. While some can be very close to corded ones for light-to-medium use, something is usually sacrificed: runtime, sustained power, weight, efficiency, robustness or a mix of these (quite apart from having to swap batteries). Corded models still tend to give more continuous, reliable power for long or and/heavy jobs.