complaints

[james56038]

How do I make a complaint to eBay?

[7777gj]

I have been lied too again by ebay. Several times during one issue, product returned and no refund £155.29 ripped off.
I will be reporting to trade standards office the lies i have had from ebay and no refund.
11 years with ebay, I can honestly say I am disgusted, and even worse its not the first time.

[marhav-4696]

You still owe me 80.00 refund this is unexectable I will have to contact the police asap

[johnwash1]

Martin, those of us posting here are just ordinary users just like you.  The only participation by ebay is to remove personal info, no ebay help here.

Good luck.

[timbimota]

Had exactly the same problem. Customer service saying I won't be penalised as it was their technical error the micro payments are not coming through. I have now lost all of my watchers on 76 items and those items on the 80% off variable fees promotion. 

Can anyone recommend a platform which isn't so unreasonable?

[elitegiftsltd]

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@marhav-4696 wrote:

You still owe me 80.00 refund this is unexectable I will have to contact the police asap

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Pretty sure none of us owe you £80. Perhaps you are chasing ebay? 

Don't expect much from the police over a civil matter. 

[elitegiftsltd]

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@timbimota wrote:

Had exactly the same problem. Customer service saying I won't be penalised as it was their technical error the micro payments are not coming through. I have now lost all of my watchers on 76 items and those items on the 80% off variable fees promotion. 

Can anyone recommend a platform which isn't so unreasonable?

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Depends. Do you want sales or not?

[nbreed]

I want to complain about ebay helping people rip me off bought 2 harnesses for dog £96 roughly never arrived and they closed case no refund no prof of deliver I mean *bleep*!! Thought was suppost to be safe to shop on here??? Ebay actually helping them rip me off!! Need Dom from rogue traders this is absolute *bleep* take!!

[papso22]

Ebay provides a money back guarantee service that works in addtion to your legal rights and provides buyers with a way of getting restitution as long as the item is covered and the buyer follows the rules, which include escalating the case and not allowing it to time out.

Where it falls down is where the seller has online proof of delivery but the buyer hasn't got the item.  Unless the buyer can get evidence that the item was misdelivered by the courier, they will lose an ebay item not received case. 

What happened to you?

[david.bland602012]

You are unique ebay either does not have a customer service department or they don't give a toss about their customers. As a seller I have yet to get a reply to an email regarding a decision that they made over refunding a buyer. For an item I sold for £2 they have taken £8.70 straight out of my bank this cannot be right without talking to me!!!!!!!!  

[7777gj]

Go to help link on ebay. open up auto assistance, scroll down until you see more
keep doing that until it says contact ebay or they phone you.
What you say does not sound right. Good Luck.

[papso22]

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@david.bland602012 wrote:

You are unique ebay either does not have a customer service department or they don't give a toss about their customers. As a seller I have yet to get a reply to an email regarding a decision that they made over refunding a buyer. For an item I sold for £2 they have taken £8.70 straight out of my bank this cannot be right without talking to me!!!!!!!!  

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What was the postage and what were the fees?  Ebay will take the amount the buyer needs as a refund from your account and if they had to step in they will not credit the fees.  They don't have to ask you, but the DD guarantee does mean they have to tell you in advance what they are taking.  

[elitegiftsltd]

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@david.bland602012 wrote:

You are unique ebay either does not have a customer service department or they don't give a toss about their customers. As a seller I have yet to get a reply to an email regarding a decision that they made over refunding a buyer. For an item I sold for £2 they have taken £8.70 straight out of my bank this cannot be right without talking to me!!!!!!!!  

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Was this an appeal you submitted via the instructions they gave? And yes that is right without talking to you, as you agreed. The amount you are of course querying - as anyone would. But the ability to take money owed? That you did agree to. 

[willandrip]

Join the queue...There are nearly one billion in front of you.

[Anonymous]

Have you found out how to make a complaint? I have been scammed by a seller and had to pay an extra £11.15 postage because they sent the parcel to the wrong address. The seller kept telling me that he had contacted ebay who had given him the wrong address to send the parcel to, and was waiting to get an answer from them. That was 4 week ago. I have contacted him frequently and each time fobbed off.  I cannot find a way to complain to ebay or put honest feedback against the seller warning other people. Has anyone got any advice please. Thanks. Oh, and there's no obvious way for me to be reimbursed. 

[hill-walker]

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@Anonymous wrote.
Oh, and there's no obvious way for me to be reimbursed. 

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If within 30 days of the latest estimated delivery date, open an Item Not Received case.

[kidmore_kats]

The obvious way to be reimbursed is to use the eBay Money Back Guarantee which is on every listing.

[rana_130]

By mistake delivered a box of Flash insted of brown basmati rice of 5Kg

so would be you  kind enough replace it

Thanks

[elitegiftsltd]

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@rana_130 wrote:

By mistake delivered a box of Flash insted of brown basmati rice of 5Kg

so would be you  kind enough replace it

Thanks

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Contact the seller

[mohata-5868]

When  order  coming  wrong  after  that  I  return  back  so I will paid  postage  money  so I am  unhappy  about  this  issue 

[david.bland602012]

Sorry your experience was bad nothing new with ebay the screw everyone
buyer/seller no matter.