Please review our messaging policy message received but only message to that buyer is from Royal Mai

[j_n_tee]

Hi, I received a surprised email from ebay saying  "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t be used for promotions outside of our marketplace."

They sent me the email address is sent the supposed email to, so.

I searched the email address and couldn't find any email sent from to me to that address! then I search my RM account, to find the order.

I found the order, and i would have had no reason to message/email that buyer as it's a 'normal' order/transaction. So i've not had any direct communication with buyer.

Only email the buyer would have got would have been from Royal Mail advising the status of the delivery expect, but i dont know which status email would have been flagged .etc. So why is ebay flagging up emails sent to buyer from Royal Mail! There is no violation on my part! 

Is there a glitch? Why is ebay flagging up emails sent to buyers from Royal Mail re order track status or delivery update? 

[j_n_tee]

This way worked though (I hope) as their pics came in the dropdown  very strange - dave@ebay  marco@ebay  - Can you help or get this issue looked into?

[nutrafituk]

We have got 7 emails received outside eBay - going into our external box - just within few last weeks. Each accusing us of trying to promote our sales outside eBay:

'your eBay emails should only be about your eBay transactions and can’t be used for promotions outside of our marketplace'

False and defamatory comments hence raised with eBay's HQ and their Escalation Team. Our concern is that eventually it could be used against our account resulting in priviliges being removed, fees increased or even suspension. Currently we are in communication with them, they have been made aware that unless resolved there will be a legal action taken.