UK Seller News: April 2025
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Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Trouble with make an offer on a desktop pc
Went to make a offer using the make a offer tab put amount in clicked enter cam up with the following message We looked everywhere.It appears this page is unavailable. For further assistance, please our help pages or return to the home. Spoke to ebay...
eBay Checkout Issues Buyer Unable to Complete Purchase
Hello eBay community,I’m running into an issue where my buyers are unable to complete their purchases. Multiple buyers have contacted me recently, saying they’re facing problems during checkout. They either see an error message or the page simply fai...
Mobile Phone APP - Can't sign in at the moment
Restarted APP same thing - Can't sign in. Restarted Phone same thing..............................Tried on iPad same thing. Direct website is fine.......................
Global shipping program eBay error
two customers have complained of not being able to purchase under the Global shipping programme, eBay in the last two days 10/11 April . Customer Support says its an error they are working on . Is there an update on when this error will be fixed and ...
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
Resolved! Saved searches not sending emails
I didn’t receive any email alerts from my saved searches today. What’s going on?
Can't change from sole trader to limited business
I can't change my entity from sole trader to a limited company, there is no edit button available. Tried different browsers, clearing cookies/cache etc. but still I can't change this. Originally tried updating details last week and was told to wait 2...
New combined invoice feature doesn’t work
I notice the system has changed in relation to sending a combined invoice. Now it appears to have a separate page where all the orders eligible for combined invoice are displayed. Keep getting this error message no matter what I do in terms of cleari...
Resolved! I can’t log into to my eBay shops via the app st all this evening,
I can’t get into any of my eBay shops I have three, I can’t get in via the apps. If there an issue this evening
purchased label,didnt realise but never used ebay label.took parcel to postoffice used my own money
Has anyone else had this problem.i am not sure how this happened but the buyer of my parcel brought the postage label.but i did not realise i had to use that label.i took my parcel to the postoffice used my own cash to pay postage.now i have lost my ...
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
Given an already used tracking number
I recently returned to selling after a hiatus of about 6 months. I purchased two labels from ebay using Royal Mail Tracked 48 but the tracking numbers aren't doing anything on ebay and are showing as delivered in October last year on the Royal Mail s...
Unable to add National Insurance number to account
Hi all, anyone else has this issue? I swapped from a personal account to a business account. I’m now a sole trader (UK). I had already entered my national insurance number as a personal account holder and got the standard red banner ‘update account d...
A new device is using your account
I keep getting this message every time I log in to my ebay account.I use ebay on three devices, my mobile phone, my laptop and my desktop.Yesterday and so far today I have had the above email sent to me 5 times. There doesn't seem to be a way to stop...
Unfortunately, this item isn’t available for purchase in your location.{e253598-1260494x}
I'm getting this message on nearly every item I try to buy, even on UK items, I have checked with sellers and others dont have an issue and the items can be purchased from a different family members account account without issue, location is not bloc...
