International postage rate tables not working

[dugongalong-uk]

Hi everyone,

I've got an issue with international postage rate tables. I've tried asking eBay several times and nothing is happening - they don't even seem to understand the problem let alone fix it! I'm hoping someone here may have an idea about what's going wrong.

When I'm adding an international postage rate table, it's not calculating the correct prices for that region on the live listing - it seems to just be using the same Worldwide rate regardless of where the buyer is from and ignoring the table rates. 

What's weird is that some of my listings seem to work correctly, while others don't - but the international postage set up is the same for both of them. 

Here are some numbers - I'm using 3 countries just as examples. The rate table is set as follows:

1. Australia = £14.09
2. USA = £12.80
3. France = £9.76

This works on (for example) this listing: 226667570637

If you choose different postage regions to the above countries, they either match exactly (No. 1 and 2) or are only slightly more (No 3 - I assume to account for taxes/customs). 

But is not working on this one, for example: 226776996133

When choosing the same regions above, it's giving me £14.09 for No 1 and 2, and £16.91 for No 3 - eg it seems to be using the basic £14.09 Worldwide rate instead of using the postage rate table.  

Yet the set-up looks to be the same for international shipping for both of them: 

In some other cases 'flat postage rule' is ticked - this doesn't seem to make a difference about this working or not.  Also, I've tried not adding any 'Worldwide' shipping cost, and only the table (both with and without flat rate selected) - and in each case, it doesn't save the international shipping details at all. 

Any ideas I'd be very grateful 🙂

Thanks in advance.

[dugongalong-uk]

*Nudging this post*

Can anyone help with this, please? Thanks!

[stamp_hammer]

Hi.

Rate tables have been somewhat broken by eBays recent fiddling around with the postage systems.

Try removing "worldwide" and replacing it with one of the countries you want to post to.

I post worldwide and have always used a rate table.  It recently stopped working until I added some countries as options. See attached pic for how I have mine setup.

[horse-racing-richard]

I'm having more or less the exact same problem, I've always set my own shipping costs for overseas buyers ie a small item might be Europe £3.50, Worldwide £4.25, USA & Australia £4.50.

Suddenly the last few weeks even if I set up a new listing for a heavier item completely from scratch and change the shipping costs to say £15, £21 and £25 I find the ebay system has changed all of my upcoming scheduled listings to the 15 21 & 25 including the small items that should be 3.50 4.25 and 4.50 which obviously will put off any buyer.

Worryingly the reverse seems true so sooner or later someone is going to buy a heavy item and expect me to ship it to say Australia for £4.50.

I though ebays job was to make it easier for me to sell items not put buyers off !! 

I also suspect the end game is to make sure you have to mail every item via an ebay postage label as the next way to get more money from everyone.

[dugongalong-uk]

Hi, 

Sorry for the late reply, I didn't get a notification from eBay on this thread. 

Thanks for the info you've shared. I was very hopeful for your fix but... sadly, it doesn't work. It only enables the 'correct' rates for the destinations I manually add to my listing  (eg France) - but any others in the same grouping in the rate table still revert to the wrong price. The only way this would work is to manually enter the prices for each destination while listing - which was I guess the point of eBay's rate tables, as it would be too time consuming to update them all individually each time the rates change / new listings are created 😞

Now I've noticed too, that listings which worked before, have also stopped working since my last message. It just appears to be completely random as to what works or not on any given day! Guess it's a case of wait and see if they ever get around to fixing it. 

Thanks for sharing the idea though! 

[dugongalong-uk]

Hi, yes it does seem like it's a bit broken at the moment. I'm still trying to find a fix for mine - no luck yet.

Incidentally, eBay enrolled me (without my asking) into their Global Shipping Programme. Seemed worth a try until I noticed it just adds 'contact seller for postage' onto my listings instead, rather than providing an actual price for the postage - hardly helpful, so I've just opted out again. 

Fingers crossed eBay will eventually sort out the glitches and get things working!