UK Seller News: April 2025
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Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
ebay account restricted indefinitely
In a nutshell: I had a seller-buyer return issue which left me without the item and £1,200 out of my eBay funds. The case is now in small claims court, and there's a high chance I'll win but anyway, I didn’t cover the negative balance on my eBay acco...
CAN'T SEE BIDDERS IN APP . REOCCURRING BUG GLITCH
Dear Ebay a couple of months ( Early Aug 2024) you had a KNOWN technical issue which was an inconvenience & VERY frustrating. The issue was eventually resolved. However someone has just placed a bid & I cannot see who bid. I only see a graph chart . ...
Hi all keep getting downstream failure message halfway through listing then lose all entered info
Is there a problem at present keep getting downstream failure message halfway through listing and losing my info
I haven't been able to make a new listing or revise one for almost 2 weeks. Need Help
Hi all, First time poster so I apologise if this in the wrong section. As title suggests I can not make any new listings or revise any existing listings without getting a "global error" page with the URL "undefined:XS_CALL_ERROR". This has been going...
Older iPads need access to the eBay app.
App not working, says update and won't. Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was
International combined postage issue
I have 5 lots won from a buyer in Thailand. Ebay will let me issue a combine invoice to include all the items, only 2.In relation to the other 3 items I get the following message"Invoices cannot be sent for items where eBay manages all or part of the...
Stupid software
I've had a souvenir butterknife on eBay for quite a while now, and all of a sudden it is a bladed item and was automatically withdrawn, ending up in "Unsold". Now you're into Kafkaesque territory. The only options are "Resolve" or "Add note" (the poi...
Unable to add National Insurance number to account
Hi all, anyone else has this issue? I swapped from a personal account to a business account. I’m now a sole trader (UK). I had already entered my national insurance number as a personal account holder and got the standard red banner ‘update account d...
Given an already used tracking number
I recently returned to selling after a hiatus of about 6 months. I purchased two labels from ebay using Royal Mail Tracked 48 but the tracking numbers aren't doing anything on ebay and are showing as delivered in October last year on the Royal Mail s...
Uncontrolled scrolling when entering item details on the eBay app
calling the usability/accessibility team at eBay I’m using a 2-year old iPad Pro, latest iOS and latest eBay App. When entering listing details, the list of items that need to be completed automatically scrolls back to the top of the list - particula...
EBay app continually crashing
Is anyone at eBay monitoring app crash stats and causes? I’m using an 2-year old iPad Pro, latest iOS and the latest eBay app. In the last week it has been repeatedly crashing. By crashing, I mean going back to the home page and losing any current wo...
Make Offer - auto payment (paypal) failing
I have tried a couple of time to Make an Offer, get accept to have the auto Paypal charge to fail.But it goes through if I use the Pay Now and the same PayPal account it goes through?
Valid ebay app promo code fault. Also an aweful customer service
Just purchased an item via app as app purchase promo code were available. It says successfully applied the valid £10 discount at the checkout using code YUKPGIKS7XV9SZ7M.Payment keep failing despite various methods. At the end applied the promotion u...
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
Can't pay due to wrong location
I have several items in my basket, all UK sellers and I am in the UK with ebay UK accountWhen I try to pay I am told that due to my location I cannot buy these items.Clearly an error and a bit irritating (probaly made worse by foolishly trying the vi...
