Evri tracking not updating

[suemayj24]

So 2 of my parcels I sent last week showed delivered on Saturday on evri app yet not updated tracking on ebay not even showing as out for delivery 🙄

 I had to messsge on facebook to get it sorted, to be fair was rather quick to release my funds.
Now one of my others was delivered today at 1pm no update on eBay account still same again not even showing out for  delivery they all seem stuck on collected from parcel shop nothing after that what is going on ?

I'm going to have to inbox on Facebook again to get my funds available again. It was  working Thursday as I had it say delivered on another parcel.

[thebuz1985]

It hasn't for me.

I plan on using their live chat over the coming days. This has been going on for ages with no apparent updates. Poor.

[kat@ebay]

Hi @des_9055 ,

Thank you for your post.

It is still being worked on to resolve. I'll add your example to the ticket.

In the meantime you can reach out to customer support if you have orders that have been delivered and proof of this can be seen on the Evri site. They should be able to do a manual release of funds.  The new policy of 2 days after delivery confirmation will apply.

Thank you,

Kat

[amah420]

Can I ask how you contacted them via Facebook please? I’m having the exact same issue! My item was sold and delivered by Evri but still showing as ‘dispatched’ and nothing further 

[stlu8825]

Hi,

I found this the best way.

In yhe automated chat, type "human", a couple of times until you get an option to either make a call or have a call back. I chose the ebay customer team to call me, and they did within a minute. Explain issue, customer services will speak to someone in payments and complete a manual release. This could take the day to release, but gets the job done.

[amah420]

Hi,

Thank you for taking the time to message back about my query. Thankfully, my funds were automatically transferred in at the end of the month! Must be a new feature from eBay!

Thank you again.

Amina

[tressygirl]

---

@amah420 wrote:
Hi,

Thank you for taking the time to message back about my query. Thankfully, my funds were automatically transferred in at the end of the month! Must be a new feature from eBay!

Thank you again.

Amina

---

If you do not withdraw your funds when they are showing Available in your Payment Summary, then I think it's after 3 months,  eBay will automatically themselves,  transfer the funds to your nominated bank account.

@amah420 

[dannythepaint]

Hi, similar issue mty buyer has confirmed delivered and is happy with item. Please update to delivered, thank you.

Item no. 326556572720

[kat@ebay]

Hi @dannythepaint ,

Thank you for your post.

There can be intermittent delays with the Evri tracking updating on the eBay site. This is down to delays with information processing between Evri and eBay. This is being worked on to improve.

If this delay causes your funds not to be released then you can reach out to customer support through the contact us option on your account. They can manually release funds based on the tracking showing as delivered on the Evri site.

Thank you,

Kat

[dannythepaint]

Hi Kat unfortunately. Evru have not updated their site and says the item is still out for delivery, thanks for your help.

[gizby]

I've had a parcel delivered on time by evri. On my ebay seller page it says "Delivered" but also says ""Funds pending - awaiting delivery". I don't know if this means ebay will pay me after 2 days or if I have to chase it up with them.

[kat@ebay]

Hi @gizby ,

Thank you for your post.

Yes if it has updated as delivered today then funds would be released after 2 days. However there if the buyer leaves positive feedback then the funds can be released sooner.

Thank you,

Kat