Evri tracking not updating

[suemayj24]

So 2 of my parcels I sent last week showed delivered on Saturday on evri app yet not updated tracking on ebay not even showing as out for delivery 🙄

 I had to messsge on facebook to get it sorted, to be fair was rather quick to release my funds.
Now one of my others was delivered today at 1pm no update on eBay account still same again not even showing out for  delivery they all seem stuck on collected from parcel shop nothing after that what is going on ?

I'm going to have to inbox on Facebook again to get my funds available again. It was  working Thursday as I had it say delivered on another parcel.

[kat@ebay]

Hi @suemayj24 ,

Thank you for your post.

I appreciate it can be frustrating when the tracking is not updating. There can be delays with the information processing between the two sites. eBay continue to work with Evri on this. If you have the item numbers the tracking is associated with I can send it as examples to our shipping  team.

Thank you,

Kat

[suemayj24]

Hi yes these are the item id numbers 

167014424008

167024003592

167014393824

thanks you 

[kat@ebay]

Thank you for those examples @suemayj24 . Ebay are working with Evri on resolving the tracking update.

Thank you,

Kat

[tyredw-57]

same happen to me yesterday i had two parcels delivered and still says on way to the courier 

[kat@ebay]

Hi @tyredw-57 ,

Thank you for your post.

There can be delays with the information processing between the two sites. Can you provide the item numbers and I will get that reported.

Thank you,

Kat

[gembo61]

Hi

I have 3 parcels that were delivered by evri yesterday 6th Jan on their web site but have not been updated on ebay site.

A real worry when new reform comes in on the 4th feb.

[kat@ebay]

Hi @gembo61 ,

Thanks for letting us know. Can you share your item numbers for those parcels and I'll get that reported.

Thank you,

Kat

[sam1128]

Hello,

Are you able to look into below as well. No update since last 10 days and buyer have opened a case.

156589747039

[kat@ebay]

Hi @sam1128 ,

Thank you for reporting and the item number.  The main issue on this thread is that the tracking on eBay is not updating but it is updated on the EVRI site where the items are showing as delivered.  Its the delay of data between eBay and Evri that's being looked into.

However with your item it looks like the tracking is not showing as delivered on the EVRI site which shows an issue with the item delivery. For this you would need to reach out to EVRI.

Thank you,

Kat

[ckikim_19zkt2j3sb]

Hello, my item I’ve sold has been delivered but it isn’t updating on my payment page to say delivered, how long does it normally take to update please?

[thebuz1985]

Hi, could you also help me with mine please?

Showing as delivered with evri tracking, but hasn't pulled through to eBay.

Item number is 335793517710.

Thanks

[ckikim_19zkt2j3sb]

Mine eventually updated after about 8 hours. Hopefully the same for you too. 

[kat@ebay]

Hi @thebuz1985 ,

Thank you for your post.

Tracking not updating for Evri was reported to tech over the weekend and they are currently looking into it to have it resolved. Any accounts that have reported the issue have been added to the ticket. 

Thank you,

Kat

[captainpr_2]

hi! I have a parcel that’s arrived to the buyer but isn’t saying it’s arrived, it’s confirmed on evri but stuck on out for delivery on eBay, was wondering if you might be able to help me out?

[captainpr_2]

Never mind it’s all fixed now!

[kat@ebay]

Hi @captainpr_2 ,

Thank you for your post.

We cannot take any action on accounts here. Ebay are working with Evri for the data updating between the two sites. In the meantime you can reach out to customer support if you have orders that have been delivered and proof of this can be seen on the Evri site. They may be able to do a manual release of funds.  The new policy of 2 days after delivery confirmation will apply.

Thank you,

Kat

[djcooper1964]

Who did you Facebook as I have the same problem and going round in circles trying to get it resolved 

[stlu8825]

Hi,

I don't have Facebook so can't report via that method and the AI assistant sends you round in circles and still can't get to speak with an agent!

Order number 081272065005 showing delivered on Evri but not even showing posted to buyer on Ebay. Delivery date 19th Feb, now 22nd, how l9ng does the system take to "catch up"? PLUS will still have 2 waiting days to get paid?

Any help by moderator would be appreciated,  thank you

[des_9055]

Hi there, I'm just wondering if this has been fixed at all please? As my order was delivered to the eBay hub on Feb 19th via Evris site but eBay hasn't updated. 

Item number - 226532020050

Thank you